Danyale Smith
Houston,TX
Summary
Self-Motivated, prioritize tasks, meet deadlines, high motivated customer service professional offers history of increasing satisfaction and loyalty through outstanding customer service. Skilled in handling customer service inquiries, resolving customer issues, and providing excellent customer service. Possess a strong knowledge of customer service principles and best practices. Reliable with knowledge of conflict resolution customer communications and order processing aiming to leverage my abilities to successfully fill the vacancy on your team. Frequently praised as diligent by my peers and co-workers, I can be relied upon to help your team achieve its goals.
Overview
25
25
years of professional experience
Work History
Sales Representative
Fls Connect
Saint Paul, MN
08.2024 - 12.2025
- Inbound calls, maintaining clients relationships
- Donations for Republicans
- Led sales initiatives, enhancing client relationships and driving revenue growth.
- Developed and implemented strategic sales plans to meet organizational goals.
- Trained and mentored new sales representatives, fostering team development.
- Analyzed market trends to identify opportunities for business expansion.
- Utilized CRM systems to track customer interactions and streamline sales processes.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Manager
Michaels Arts and Crafts
Houston, TX
02.2023 - 07.2025
- Oversaw daily store operations to ensure exceptional customer service and product availability.
- Trained and mentored team members in merchandising standards and inventory management practices.
- Implemented process improvements that enhanced operational efficiency and reduced stock discrepancies.
- Developed staff scheduling strategies to optimize labor costs while meeting customer demand.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
CUSTOMER SERVICE ASSOCIATE
Beauty Sensation
10.2016 - 07.2017
- Assisted customers with product selection, order entry and payment processing
- Displayed professionalism when dealing with difficult customers by remaining calm under pressure
- Demonstrating strong communication skills while interacting with customer service over the phone or in person
- Employed active listening techniques to understand customer needs and provide appropriate solutions
CASHIER
08.2008 - 04.2009
- Operated cash register and accurately processed payments, returns and exchanges
- Maintain cleanliness of the checkout area by cleaning counters, shelves and windows and tables
- Performed opening and closing procedures, such as counting cash register, restocking and cleaning
- Build and maintain positive working relationships with co-workers
- Demonstrating excellent customer service skills while interacting with customers in friendly manner
Assistant
Young Unique Minds
Houston, TX
05.2001 - 04.2004
- Coordinated team activities to enhance program efficiency and participant engagement.
- Developed and implemented training materials for staff development initiatives.
- Managed scheduling and logistics for workshops and events, ensuring seamless execution.
- Streamlined communication channels between departments to improve project collaboration.
- Oversaw documentation processes, maintaining accuracy and consistency in records management.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Assisted manager in all aspects of business operations.
Education
High School Diploma -
Parkview Baptist
Houston, TX05-2015
Skills
Management, cooperative attitude with customers and co-workers
Problem solving, refunds and exchange
Communication
Merchandise upselling
High level of great customer service, customer complaint resolution
Customer relations
Interpersonal communication skills
Sales expertise
Relationship building
Product and service knowledge
Client service
Process improvement
Strategic planning
Customer success management
Cold calling
CRM proficiency
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Representative
Fls Connect
08.2024 - 12.2025
Manager
Michaels Arts and Crafts
02.2023 - 07.2025
CUSTOMER SERVICE ASSOCIATE
Beauty Sensation
10.2016 - 07.2017
CASHIER
08.2008 - 04.2009
Assistant
Young Unique Minds
05.2001 - 04.2004
High School Diploma -
Parkview Baptist