Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Danyana Briggs

Auburn Hills,MI

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

19
19
years of professional experience

Work History

Office Manager

Gardner-White
02.2022 - Current
    • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
    • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
    • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
    • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
    • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.

Server

Waltonwood at University
10.2017 - 04.2019
  • Served meals according to resident restrictions, location in dining room, and drink preferences
  • Served residents drinks, appetizers (soups/salad), entrees, and dessert
  • Interacted with residents and other associates in a friendly manner to ensure a positive meal experience for all residents
  • Accommodated special requests from residents (condiments requests, half orders, and different items)
  • Listened closely to residents and other culinary Associates to minimize errors and exceed resident expectations
  • Reviewed and learned residents' dining restrictions
  • Cleared and reset tables in between meal services
  • Cleaned kitchen areas (garbage, counters, etc.) and dining room (remove dirty dishes, clean tables and chairs, etc.)
  • Maintained high standards of personal and dining area cleanliness (wash hands, change gloves, etc.) and sanitation and safety standards
  • Assisted with all other duties as assigned by the Dining Room Supervisor
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Receptionist

Oakland Manner Skilled Nursing and Rehab
07.2015 - 08.2017
  • Greeted potential residents, visitors, family members, residents and guests, and all others
  • Demonstrated proficient telephone etiquette and excellent communication skills
  • Ensures that multiple lines are handled efficiently
  • Demonstrated proficient administrative and data entry skills
  • Completed daily activities with minimal direction and supervision
  • Routed calls in accordance with instruction given by supervisor
  • Assured that customers are handled efficiently and in a timely manner
  • Performed other specific projects relating to data entry, phones, and customer service
  • Utilized all software applications appropriately to assist customers and perform job functions
  • Utilized fax log to assist customers
  • Communicated with all departments to intelligently service callers
  • Assured that front desk is covered at all times, when necessary
  • Assured that conference rooms are adequately stocked with water and sodas Non -essential duties
  • Related well to employees, patients, physicians, referral sources, nursing agencies and others according to Integrated Home Care Services Mission and Vision
  • Spoke knowledgeably of the organization's scope of services, and description is accurate
  • Distributed mail accordingly

Cashier

Michaels Arts and Crafts
01.2006 - 02.2014
  • Engaged customers in a courteous, helpful, and respectful manner
  • Promptly and politely responded to customer inquiries and customer requests for support
  • Processed customer transactions through the register and customer service desk
  • Collected and processed payments from customer and entered into register system (included applying coupons, providing change and receipts)
  • Packaged customer purchases for removal from the store (includes wrapping, bagging)
  • Ensured all items intended for purchase were identified and properly scanned
  • Executed activities related to store initiatives to offer customers additional products and services (e.g., special sale items, credit card applications)
  • Returned misplaced product, customer returns, and other products gathered in the front-end to the correct location in the store
  • Performed additional duties as required including, but not limited to, stocking, freight processing, price changes and cart retrieval

Education

High School Diploma -

Pontiac Central
Pontiac, MI
05.2002

Skills

  • Communication
  • Organization
  • Problem solving
  • Creativity
  • Time management

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer
  • Title: Office manager

Timeline

Office Manager

Gardner-White
02.2022 - Current

Server

Waltonwood at University
10.2017 - 04.2019

Receptionist

Oakland Manner Skilled Nursing and Rehab
07.2015 - 08.2017

Cashier

Michaels Arts and Crafts
01.2006 - 02.2014

High School Diploma -

Pontiac Central

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Danyana Briggs