Summary
Overview
Work History
Education
Skills
Timeline
Generic

Danye Gross

Greenfield,IN

Summary

Compassionate Animal Care Supervisor, known for highly productive and efficient task completion. Skilled in animal behavior observation, medical treatment administration, and habitat maintenance to ensure optimal care for multiple species. Excel in communication, empathy, and patience, which enhance interactions with animals and team collaboration. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

13
13
years of professional experience

Work History

Operations Supervisor

Envigo
Indianapolis, IN
10.2024 - Current
  • Directed employees on how to use equipment properly and safely.
  • Analyzed data related to production, distribution, quality control, and inventory levels.
  • Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
  • Monitored staff performance and provided feedback for improvement.
  • Ensured compliance with all safety regulations in the workplace.
  • Maintained accurate records of employee attendance and performance reviews.
  • Led a team of up to 12 in daily operations, ensuring efficiency and productivity were maintained at optimal levels.
  • Performed periodic audits of operational processes to identify potential risks or areas for improvement.
  • Supervised activities such as loading and unloading shipments, picking orders, and packing items for shipment.
  • Trained new employees on proper job functions, company policies, and procedures.
  • Trained, mentored, and motivated employees to maximize team productivity.
  • Delegated work to staff, setting priorities and goals.
  • Managed inventory control, reducing waste and optimizing stock levels for operational needs.
  • Identified areas for improvement to enhance overall company quality and performance, and brought them to upper management.
  • Facilitated team meetings to discuss operational challenges and brainstorm solutions.
  • Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
  • Resolved customer complaints or answered customers' questions.
  • Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Reviewed reports on employee attendance, productivity, and effectiveness to evaluate performance.
  • Implemented departmental policies and standards in conjunction with management to streamline internal processes.
  • Developed work schedules according to workloads, covering priority tasks.
  • Consulted with managers to resolve problems relating to employee performance, office equipment, and work schedules.
  • Recruited, interviewed, and selected employees to fill vacant roles.
  • Conducted regular inspections of facilities to ensure cleanliness standards are met.
  • Monitored daily operations of animal housing facilities, including maintenance, sanitation, and security.
  • Maintained detailed records regarding medical treatments, diets, behaviors, and other aspects of animal care.
  • Provided guidance and instruction to staff members on proper handling techniques of animals.
  • Performed physical examinations on animals to assess general health conditions and diagnose illnesses or injuries.
  • Cleaned and sanitized equipment and surfaces to protect animal and staff health.
  • Ordered supplies needed for daily operations within budget guidelines.
  • Troubleshoot equipment malfunctions promptly, while adhering to safety protocols.
  • Collaborated with other departments within the organization to ensure efficient operation.
  • Observed animals for signs of illness or injury and reported any changes in health to veterinarians.
  • Responded quickly to customer inquiries via phone calls or emails.
  • Ensured compliance with all applicable laws regarding humane treatment of animals and safety regulations.
  • Assisted with euthanasia when necessary and properly disposed of carcasses according to regulations.
  • Isolated animals with potential contagious diseases to reduce infection risks and monitor disease presentation.

Animal Care Technician 3

Envigo
Greenfield, IN
12.2017 - 10.2024
  • Ensured proper animal housing and husbandry, including feeding, watering, sanitation, enrichment, and exercise.
  • Maintained accurate records of animal health care and treatments.
  • Provided humane handling of animals in accordance with established protocols.
  • Performed physical examinations on all incoming animals.
  • Monitored animals for signs of illness or injury and reported any changes to supervisor or veterinarian immediately.
  • Conducted daily rounds to check the health status of each animal in assigned areas.
  • Cleaned cages on a regular basis using appropriate disinfectants and cleaning agents as directed by supervisor.
  • Ensured that all safety precautions were taken while working with hazardous materials such as cleaning supplies.
  • Transported animals safely between locations using approved carriers and vehicles.
  • Provided assistance in training volunteers or new employees on proper animal care techniques.
  • Cleaned and sanitized equipment and surfaces to protect animal and staff health.
  • Administered medications to animals.
  • Assisted with grooming tasks such as bathing, brushing, and nail trimming.
  • Assisted in prepping for orders, such as locating animals that fit with order requirements, pulling, and packing.
  • Loading and unloading trucks with animal orders.
  • Maintained stock records, including receipts, issues, returns, adjustments and transfers.
  • Prepared supply documents, such as requisitions, through JDE.
  • Became a superuser with JDE, meaning I am trained in multiple platforms within the system.
  • Inspected incoming shipments for damages or discrepancies; reported any problems to appropriate personnel.
  • Monitored inventory levels and conducted periodic physical counts to ensure accuracy.
  • Received deliveries from vendors; unloaded items from trucks and verified contents against invoices.
  • Stored supplies in designated areas according to established procedures.
  • Ensured proper handling of hazardous materials by following safety regulations and guidelines.
  • Organized warehouse space by labeling shelves, bins, drawers and other storage locations.
  • Researched part numbers, specifications and pricing information for requested items.
  • Monitored expiration dates, rotating stock to limit outdated product and removed outdated items from use.
  • Researched new suppliers for cost savings opportunities when needed.
  • Joined the Health and Safety Committee. Completed monthly safety inspections and identified any concerns.

Food Service Supervisor

Aramark
Plainfield, IN
06.2017 - 12.2017
  • Supervised and coordinated activities of food service personnel to ensure efficient operation of the restaurant.
  • Ensured compliance with health and safety regulations in all areas of the kitchen.
  • Provided direction to staff on proper preparation techniques for menu items.
  • Conducted weekly training sessions with staff members on food safety practices and standards.
  • Performed regular inspections of kitchen equipment and storage areas for cleanliness and functionality.
  • Monitored food storage, handling, preparation and delivery to maintain health and safety standards.
  • Developed and implemented strategies to enhance team performance, improve processes and boost results.
  • Reviewed daily task list with employees and assigned tasks for completion.

Cook

Golden Living
Greenfield, IN
05.2016 - 06.2017
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
  • Adhered to food safety standards when storing and preparing foods.
  • Cleaned kitchen equipment, surfaces, utensils and dishes.
  • Ordered supplies as needed for the kitchen.
  • Checked quality of ingredients before use in order to ensure freshness.
  • Ensured that all food was cooked at the correct temperature and stored correctly.
  • Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
  • Tasted all prepared dishes in order to check flavorings, texture and presentation prior to serving them to residents.
  • Adjusted seasonings of dishes during cooking process in order to enhance flavors.
  • Inspected kitchens for sanitary conditions before the start of each shift.
  • Organized storage areas for efficient usage of space.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Stocked serving lines with prepared foods in a timely manner.
  • Monitored food quality before serving, ensuring all dishes met establishment standards.
  • Checked expiration dates on all food products before serving them.
  • Followed health safety guidelines while preparing meals and serving customers.

Customer Service Representative

Xerox
Anderson, IN
10.2014 - 05.2016
  • Participated in daily huddles with team members in order to discuss common goals and objectives.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Attended regular training sessions on updates and changes within the industry or organization.
  • Stayed current on relevant product and service offerings as well as competitor pricing models.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.

Breakfast Manager

Burger King
Knightstown, IN
08.2012 - 11.2014
  • Monitored inventory levels for all food items used in breakfast service and placed orders as needed.
  • Ensured that all kitchen equipment was properly maintained and cleaned on a regular basis.
  • Trained new employees in proper food handling techniques, safety procedures, and customer service etiquette.
  • Controlled food costs by monitoring wastage.
  • Addressed customer complaints promptly and professionally while ensuring their satisfaction with the product or service provided.
  • Resolved conflicts between staff members efficiently to ensure smooth operations of the restaurant during peak hours.
  • Performed weekly inspections of kitchen areas to ensure compliance with health codes and regulations.
  • Provided leadership and guidance to team members, ensuring tasks were completed efficiently and effectively.
  • Monitored cash registers during peak hours to ensure accuracy of transactions.
  • Managed inventory levels by ordering necessary supplies as needed.
  • Operated cash register and received payment from customers in cash or credit form.

Education

GED -

Greenfield-Central High School
Greenfield, IN
04-2012

Skills

  • Facility Cleaning
  • Company Procedure Adherence
  • Animal restraint
  • Euthanasia Assistance
  • Safety and health precautions
  • Positive pet interactions
  • Vaccination Administration
  • Proper chemical handling
  • Animal Handling
  • Animal Transport
  • Breed and species knowledge
  • Work Planning and Prioritization
  • Data Entry
  • Organizing and Categorizing
  • Recordkeeping skills
  • Computer and Microsoft Office Skills
  • Good communication skills
  • Willingness to learn
  • Customer service excellence
  • Production experience
  • Flexible and Adaptable
  • JDE Software Proficiency
  • PPE use
  • First Aid/CPR
  • Planning
  • Attention to Detail
  • Multitasking
  • Forklift and Pallet Jack Operation

Timeline

Operations Supervisor

Envigo
10.2024 - Current

Animal Care Technician 3

Envigo
12.2017 - 10.2024

Food Service Supervisor

Aramark
06.2017 - 12.2017

Cook

Golden Living
05.2016 - 06.2017

Customer Service Representative

Xerox
10.2014 - 05.2016

Breakfast Manager

Burger King
08.2012 - 11.2014

GED -

Greenfield-Central High School

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