Danyeesa Walls
Riverdale,IL
Summary
Offering over 14 years of experience with managing client relationships and addressing customer concerns efficiently. Consistently demonstrates ability in fostering positive client interactions and maintaining high service standards. Utilizes effective communication and problem-solving skills to resolve issues promptly. Strong understanding of customer service principles, expertise and integrity.
Overview
14
14
years of professional experience
Work History
Rep, CS Banking Ops
Northern Trust
05.2022 - Current
- Established positive client relations while coordinating with partners to properly handle concerns.
- Responds proactively and positively to rapid change.
- Efficiently managed risk while authenticating clients to ensure accurate information is provided.
Universal Banker III
Peoples Bank
04.2021 - 04.2022
- Observed and coached the team in support of obtaining their performance goals.
- Collaborated with management on the scheduling and hiring decisions.
- Facilitated complex transactions using functions that required higher authorization.
Universal Banker II
Peoples Bank
01.2020 - 04.2021
- Examined tellers' reports of daily transactions for accuracy and preformed all teller supervisor duties.
- Promoted all financial products including consumer loans while maintaining NMLS#.
Personal Banker I
Fifth Third Bank
05.2019 - 08.2019
- Balanced cash drawers and vault accounts on daily basis with minimal discrepancies.
- Networked diligently to increase branch production and customer service.
Relationship Banker III, Operations Specialist
MB Financial Bank
07.2016 - 05.2019
- Performed audits to evaluate performance and policies against company standards.
- Provided guidance for branches to meet expectations on operational audits.
Customer Service Representative II
Mb Financial Bank
02.2012 - 07.2016
Teller
TCF National Bank
01.2011 - 07.2011
Education
High School Diploma - undefined
Thornton Township High School
Harvey, ILSkills
- Leadership
- Training and development
- Self-Motivated
- Customer relations
Timeline
Rep, CS Banking Ops
Northern Trust
05.2022 - Current
Universal Banker III
Peoples Bank
04.2021 - 04.2022
Universal Banker II
Peoples Bank
01.2020 - 04.2021
Personal Banker I
Fifth Third Bank
05.2019 - 08.2019
Relationship Banker III, Operations Specialist
MB Financial Bank
07.2016 - 05.2019
Customer Service Representative II
Mb Financial Bank
02.2012 - 07.2016
Teller
TCF National Bank
01.2011 - 07.2011
High School Diploma - undefined
Thornton Township High School
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