Danyel Brown
Manager
DeLand,FL
Summary
Energetic manager offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs.
Overview
8
8
years of professional experience
Work History
Manager
Denny's
09.2023 - Current
- Maintained professional, organized, and safe environment for employees and patrons.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Onboarded new employees with training
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Developed and maintained relationships with customers and suppliers through account development
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Evaluated employee performance and conveyed constructive feedback to improve skills
Crew Member
Taco Bell
03.2019 - 09.2019
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness
Shift Lead
Macdonald's
09.2016 - 12.2018
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Helped store management meet standards of service and quality in daily operations.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
Education
High School Diploma -
Daytona State College
DeLand, FLSkills
Timeline
Manager
Denny's
09.2023 - Current
Crew Member
Taco Bell
03.2019 - 09.2019
Shift Lead
Macdonald's
09.2016 - 12.2018
High School Diploma -
Daytona State College