Danyel Brown
Manager
DeLand,FL
Summary
Energetic manager offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs.
Overview
8
8
years of professional experience
Work History
Manager
Denny's
09.2023 - Current
- Maintained professional, organized, and safe environment for employees and patrons.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Onboarded new employees with training
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Developed and maintained relationships with customers and suppliers through account development
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Evaluated employee performance and conveyed constructive feedback to improve skills
Crew Member
Taco Bell
03.2019 - 09.2019
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness
Shift Lead
Macdonald's
09.2016 - 12.2018
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Helped store management meet standards of service and quality in daily operations.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
Education
High School Diploma -
Daytona State College
DeLand, FLSkills
Server and Staff Support
Cash Handling
Operate Cash Register
Table and Dining Room Setup
Preventing Food Spoilage
Taking Orders
Managing Orders and Deliveries
Doordash and Ubereats
Team Contribution
Timeline
Manager
Denny's
09.2023 - Current
Crew Member
Taco Bell
03.2019 - 09.2019
Shift Lead
Macdonald's
09.2016 - 12.2018
High School Diploma -
Daytona State College