Danyel Cone
Bonney Lake,WA
Summary
Motivated professional focused on maximizing customer satisfaction with delicious foods. Effective at training, disciplining and motivating staff to achieve new heights of skill and performance. Proven history in team leadership, group time management and multitasking.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Barista Supervisor
Snoqualmie Casino
Snoqualmie, Wash
02.2019 - Current
- Ensured daily operations ran smoothly and efficiently by delegating tasks to baristas.
- Identified, evaluated and trained new employees on coffee-making techniques and customer service standards.
- Scheduled staff shifts ensuring adequate coverage during peak times.
- Provided ongoing coaching to baristas to ensure high quality product was served consistently.
- Maintained a clean, organized work environment in accordance with health codes and regulations.
- Resolved conflicts between employees or customers in a professional manner.
- Reviewed employee performance regularly providing feedback on areas of improvement.
- Adhered to all company policies regarding safety, security and hygiene standards.
- Assisted with opening and closing duties such as setting up registers or counting money from previous day's transactions.
- Checked temperatures of freezers, refrigerators, and heating equipment.
Barista Shift Lead
Snoqualmie Casino
Snoqualmie, WA
12.2014 - 02.2019
- Provided excellent customer service and ensured all customers left satisfied.
- Trained new baristas on proper procedures for making drinks, handling cash transactions, and cleaning duties.
- Monitored the performance of staff to ensure that quality standards were met.
- Resolved customer complaints or referred them to a manager as needed.
- Ensured that all employees followed health and safety regulations at all times.
- Maintained inventory of supplies, including coffee beans, syrups, cups, lids.
- Ordered supplies when necessary to maintain adequate stock levels.
- Performed opening and closing tasks such as setting up equipment and cashing out registers at the end of the shift.
- Provided guidance and mentoring to junior baristas on techniques for making espresso-based beverages.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Greeted guests with pleasant smile and superior customer service.
Barista
Snoqualmie Casino
Snoqualmie, WA
09.2013 - 12.2014
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Ground beans for espresso shots according to individual customer specifications.
- Monitored inventory levels of supplies and restocked when necessary.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
Education
GED -
Renton Technical College
Renton, WA05-2013
Skills
- Supply Ordering
- Espresso machine operation
- Barista Training
- POS System Operation
- Shift Scheduling
- Menu development
- Food Safety
- Recruitment
- Customer Service
- Staff Scheduling
- Order Processing
- Work Schedule Creation
- Professionalism
- Relationship Building
- Disciplinary Write-ups
- Decision-Making
- Written Communication
- Time Management
Certification
- Food Handlers
- MAST
- Servsafe
- Food Allergen
Accomplishments
- Leadership Award 2021
- 100% Secret Shopper
Timeline
Barista Supervisor
Snoqualmie Casino
02.2019 - Current
Barista Shift Lead
Snoqualmie Casino
12.2014 - 02.2019
Barista
Snoqualmie Casino
09.2013 - 12.2014
GED -
Renton Technical College
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