Latrisha Fonzer
Indianapolis,IN
Summary
Proven leader at Trulite Glass & Aluminum, adept in relationship building and sales strategy, enhanced market share by driving team performance and fostering client loyalty. Excelled in problem-solving and decision-making, achieving a 0% past due rate in Accounts Receivables. Skilled in both team building and detailed sales cycle execution, consistently surpassing sales goals. Hardworking employee enthusiastic about learning field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Outside Sales Representative
Trulite Glass & Aluminum
12.2023 - Current
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Exceeded monthly sales targets and quotas consistently.
- Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
- Managed a large client base, consistently exceeding sales targets and contributing to overall team success.
- Built strong client rapport to establish diversified network of connections.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Provided comprehensive after-sales support, ensuring customer satisfaction and fostering long-term business relationships.
- Monitored competitor activities to maintain competitive advantage.
- Negotiated terms and contracts with clients to maintain profitable sales.
- Organized time efficiently to maximize daily outreach efforts while also maintaining detailed records of all interactions in CRM system.
- Improved customer retention rates by addressing concerns proactively and providing exceptional service throughout the sales process.
- Built relationships with customers and community to promote long term business growth.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Achieved or exceeded company-defined sales quotas.
- Negotiated prices, terms of sales and service agreements.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Monitored service after sale and implemented quick and effective problem resolutions.
Sales Manager/Project Manager
Trulite Glass & Aluminum
03.2005 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Managed all large projects from $10k-$500K
- Managed 3-4 outside sales representative running weekly/monthly sales goals based on current market needs
- Assisting/Traveling with reps in markets where sales intake show a declining market share values to bring more market shares back in the market
Customer Service Manager
Trulite Glass & Aluminum
10.2000 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Managed the glass estimating department and read glass specifications to provide quotes based on requirements
- Managed the Accounts Receivables with a current aging of 0% in the past due 30/60/90 terms
Education
No Degree - Accounting And Business Management
Ivy Tech Community College of Indiana
Indianapolis, INHigh School Diploma -
Ben Davis High School
Indianapolis, IN05.1996
Skills
- Relationship Building
- Motivated Team Player
- Problem-Solving
- Customer Service-Oriented
- Detail Oriented
- Time Management
- Decision Making Skills
- Excellent Written and Communication
- Team Building
- Sales Driven
Certification
Project Management Certificate
Timeline
Outside Sales Representative
Trulite Glass & Aluminum
12.2023 - Current
Sales Manager/Project Manager
Trulite Glass & Aluminum
03.2005 - Current
Customer Service Manager
Trulite Glass & Aluminum
10.2000 - Current
No Degree - Accounting And Business Management
Ivy Tech Community College of Indiana
High School Diploma -
Ben Davis High School
Project Management Certificate
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