Danyel Haywood
Greensboro,NC
Summary
Coordinated logistics for generator transportation within entertainment industry. Assisted in customer service initiatives to enhance problem-solving in difficult situations. Operated semi trucks nationwide to facilitate timely deliveries and effective dispatch operations. Demonstrated quick learning ability and readiness to take on additional responsibilities.
Overview
13
13
years of professional experience
Work History
Truck Driver/Dispatcher
CES Power
Memphis, TN
03.2023 - 02.2026
- Checked vehicle for mechanical items and safety issues, maintained logs of working hours, monitored the vehicle’s performance, and recorded any incidents.
- Communicated with dispatchers regarding pickup and delivery times.
- Dispatched as needed, made sure loads was booked and received on time.
- Customer service with all points of contact.
- Maintain a calm attitude in a stressful environment.
- Kept up-to-date knowledge of changing roads, construction areas, traffic patterns, dangerous curves, in order to plan most efficient routes.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Hooked and unhooked trailers from tractor and converter dollies.
- Utilized pallet jacks and forklifts to load and unload materials off trucks.
- Expedited claim resolution times with prompt onsite inspections after receiving new assignments from supervisors or dispatch centers.
Truck Driver
Mckiver National inc.
High Point, NC
03.2021 - 01.2023
- Loaded flatbed truck with cargo for delivery.
- Followed safety regulations when loading and unloading cargo.
- Communicated regularly with dispatch regarding route changes or delays.
- Drove long distances in all weather conditions while obeying speed limits.
- Delivered goods to customers in a timely manner within specified deadlines.
- Routinely serviced truck including checking fluid levels, tire pressure, brakes and lights.
- Adhered to company policies and procedures regarding safety standards.
Customer Service Representative
Ditech Financial
Greensboro, NC
02.2013 - 2020
- Provided training support for new hires, fostering a collaborative team environment focused on customer care excellence.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
Education
Associate of Applied Science - Welding Technology
Forsyth Technical Community College
Winston-salem, NC05.2020
High School Diploma - undefined
South Stokes High School
Walnut Cove, NC05.2012
Skills
- Equipment Operation
- Delivery Scheduling
- Route Management
- Cargo Handling
- Vehicle Maintenance
- Customer-Oriented
- Dependable and Reliable
Timeline
Truck Driver/Dispatcher
CES Power
03.2023 - 02.2026
Truck Driver
Mckiver National inc.
03.2021 - 01.2023
Customer Service Representative
Ditech Financial
02.2013 - 2020
Associate of Applied Science - Welding Technology
Forsyth Technical Community College
High School Diploma - undefined
South Stokes High School