Danyela Diaz
Lewisville,TX
Summary
Creative Assistant Manager promotes proactive management of team activities and store operations. Skillfully monitors processes to meet changing demands, increase efficiency and boost revenue. Exceptional leadership for sales, customer service and service clerk employees. Talented Assistant Manager with analytical and driven approach to continuous improvement. Also Thrives on learning new skills quickly approaching daily challenges with flexibility and openness to changing needs. Superior work ethic with excellent communication, multitasking. Conversational abilities in Spanish, English and currently learning Korean.
Overview
1
1
year of professional experience
Work History
Assistant Store Manager
Zion Market
Lewisville, TX
12.2022 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Maintained inventory by checking merchandise to determine levels.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Coached and developed store associates through formal and informal interactions.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Coordinated with vendors to secure product availability at competitive prices.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Analyzed market trends to identify opportunities for product expansion or improvement.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
General Laborer
Servpro
Fort Myers, FL
10.2022 - 11.2022
- Installed drywall panels or tiles on walls or ceilings according to specifications.
- Cleaned tools, equipment, and work areas in order to maintain a safe and organized workspace.
- Moved heavy objects using dollies, carts, hoists, or other manual labor techniques.
- Collaborated with team members to complete assigned tasks and meet tight deadlines.
- Assisted tradespeople with tasks such as measuring, cutting, and preparing materials.
- Inspected completed projects for accuracy before handing them over to the client.
- Completed variety of physical labor tasks.
- Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
- Understood and followed oral and written directions.
- Maintained clean, safe working environment by removing debris from job site prior to shift completion.
- Inspected sites before and after construction projects.
- Cleaned or prepared construction sites to eliminate hazards.
Education
High School Diploma -
Unidad Educativa Eloy Palacios
Venezuela07-2014
Skills
- Store Organization
- Stock Management
- Operations Oversight
- Customer Experience
- Store Opening and Closing
- Operations
- Equipment Management
- Job Site Preparation
- Heavy Lifting
- Drywall Installation
- Debris Removal
- Waste Disposal
- Worksite Preparation
- Structural Demolition
Languages
Spanish
Native/ Bilingual
English
Professional
Korean
Elementary
Timeline
Assistant Store Manager
Zion Market
12.2022 - Current
General Laborer
Servpro
10.2022 - 11.2022
High School Diploma -
Unidad Educativa Eloy Palacios
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