Danyela Grover
Summary
Drive-Thru Cashier
Personable Drive-Thru Cashier multi-tasks drive-thru line while managing friendly interaction with customers and serving quick-serve food items. Accurately manages orders and collects money to reduce long wait times. Demonstrates high level of customer service while working under pressure in fast-paced team-oriented environment.
Trustworthy and dedicated Cashier with 3 years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.
Esthetician
Licensed Esthetician certified in permanent cosmetic procedures. Experience includes skin care facials, waxing, peels, acne treatments, eyelash lifting and eyebrow tinting.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Drive-Thru Cashier
Casa De Tacos
11.2021 - Current
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Maintained clean, tidy and orderly work station to uphold company standards.
- Followed food safety and sanitation guidelines at all times.
- Assisted customers with menu items and accurate order fulfillment.
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
- Demonstrated excellent customer service skills to increase customer satisfaction.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
- Developed strong communication skills while interacting with diverse clientele daily.
- Established effective rapport with returning customers, fostering a welcoming environment at the drive-thru window.
- Cross-trained in other areas of restaurant to provide additional support during busy periods.
- Crosstrained in front counter operations to provide additional support as needed during busy periods or staff shortages.
- Enhanced customer satisfaction by providing fast and accurate order processing at the drive-thru window.
- Followed company policies and procedures regarding cash handling.
- Processed refunds and exchanges in accordance with company policy.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Identified and resolved discrepancies and errors in customer accounts.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Handled cash with high accuracy and took care to check bills for fraud.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Handled customer inquiries and complaints professionally, resolving issues promptly and courteously.
- Improved team productivity by assisting with food preparation during peak hours when needed.
Car Hopper
Sonics Drive In
09.2021 - 11.2021
- Communicated with management and associates to set and exceed sales and customer satisfaction goals.
- Balanced orders on trays weighing over 10 lbs and delivered them to cars.
- Memorized orders and maintained 80% accuracy in high-traffic times.
- Safeguarded company assets through diligent cash handling and accurate end-of-shift reconciliations.
- Promoted a safe work environment by adhering to proper food safety guidelines during all aspects of order fulfillment process.
- Resolved customer concerns promptly, escalating issues to management when necessary for swift resolution.
- Contributed to the overall positive atmosphere of the drive-in by maintaining a professional and upbeat demeanor during all interactions with customers and coworkers.
- Assisted in training new car hoppers, sharing best practices for efficient service and effective communication.
- Built customer loyalty with friendly, attentive service and a genuine interest in satisfying their dining needs.
- Delivered exceptional service despite inclement weather conditions, ensuring customer comfort while dining outdoors.
- Increased efficiency in order processing by quickly and accurately entering orders into the point of sale system.
- Enhanced customer satisfaction by providing timely and accurate order delivery to vehicles.
- Maximized productivity during downtime by assisting in cleaning tasks, restocking supplies, or supporting teammates as needed.
- Cleaned and maintained drive-in parking lots, picnic areas and building grounds to provide clean and attractive environment for customers.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
- Answered guest questions and promoted special products.
- Cleaned and sanitized work areas and equipment to promote compliance with health and safety regulations.
- Identified price of goods and calculated bills with optical price scanners, calculators, and cash registers.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Ensured a positive dining experience for guests by maintaining a clean and organized outdoor area.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Replenished serving stations with fresh food and cleaned up spills.
- Brewed coffee and tea and changed out drink station syrups.
- Backed up servers by setting up trays and completing some food deliveries.
- Observed customer purchases in line and differentiated between standard portions.
Babysitter
At Home
06.2019 - 05.2020
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Taught children to organize toys, wash hands, and share by leading by example.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
- Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
- Assisted children with homework assignments and special projects across different subjects.
- Implemented consistent routines for naptime, bedtime, meal preparation, and other daily tasks to create stability within the home environment for the children in my care.
- Guided school homework and read bedtime stories to support development.
- Monitored children's play activities to verify safety.
- Taught children basic life skills, manners and personal hygiene.
- Identified warning signs of emotional and developmental problems in children.
Education
No Degree - Esthetics/Cosmetology
Coastal Bend College
Kingsville, TX12.2024
High School Diploma -
Henrietta High School
Kingsville, TX06.2023
Skills
- Cleaning and sanitation
- Skincare product knowledge
- High-frequency machine use
- Extractions and pore cleansing
- Customized skincare plans
- Sanitization
- Eyebrow shaping and tinting
- Infection Control
- Excellent team player
- Anti-aging treatments
- Professional Demeanor
- Customer Consultation
- Acne treatment specialization
- Sensitive skin care
- Chemical facial peels
- Waxing
- Lash Lifting
- Myo Lift
- Facial Massage
- Hair Removal
- Customer Service
- Sterilization
- Facial Masks
- Moisturizing Treatments
- Problem-Solving
- Excellent Communication
- Food Service
- Drive-Thru System Familiarity
- Stress Tolerance
- POS Systems
- Food safety awareness
- Cash Handling
- Quality Control
- Food handling safety
- Safe Food Handling
- Cleanliness and hygiene
- Food handling
Timeline
Drive-Thru Cashier
Casa De Tacos
11.2021 - Current
Car Hopper
Sonics Drive In
09.2021 - 11.2021
Babysitter
At Home
06.2019 - 05.2020
No Degree - Esthetics/Cosmetology
Coastal Bend College
High School Diploma -
Henrietta High School
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