Danyela Marcille
Hillsboro,OR
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
14
14
years of professional experience
Work History
Team Lead/TALENT/Preceptor/Senior Project Manager
OHSU Hospital
05.2016 - 01.2024
- Gathered, organized and input information into digital database.
- Created detailed project plans outlining goals, timelines, resources, and budgets to ensure alignment with company objectives.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Developed monthly and daily production output plans to deliver on customer service and financial metrics.
- Educated staff on organizational mission and goals to help employees achieve success.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked different stations to provide optimal coverage and meet production goals.
- Nurtured long-term partnerships with clients by understanding their needs accurately, delivering projects on time, and providing exceptional customer support.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Passionate about learning and committed to continual improvement.
- Learned and adapted quickly to new technology and software applications.
Supervisor of Operations
Healthcare Staffing Inc.
01.2018 - 01.2019
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Proactively identified potential problems before they escalated, addressing them swiftly and effectively to minimize negative impact on daily operations.
- Monitored front areas so that questions could be promptly addressed.
- Completed bi-weekly payroll for [Number] employees.
- Participated in recruitment efforts, interviewing potential candidates to ensure they were a good fit for the company culture and possessed necessary skills for success on the job.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Supervisor
Maryville Nursing Home
01.2016 - 01.2017
- Solicited customer feedback to identify and improve on areas of weakness.
- Developed and implemented customer service policies to enhance satisfaction.
- Monitored workflow to improve employee time management and increase productivity.
- Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Evaluated customer needs and feedback to drive product and service improvements.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Collected, arranged, and input information into database system.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
CNA, Float Pool
Visiting Angels Home Health Care
01.2014 - 01.2016
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Transported patients between rooms and appointments or testing locations.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced the overall well-being of patients through assisting with personal hygiene tasks and grooming.
- Demonstrated flexibility and adaptability by seamlessly transitioning between various units within the hospital based on fluctuating staffing needs.
- Collaborated with multidisciplinary teams to develop individualized care plans that addressed patients'' unique needs.
- Delivered high-quality care to 12-15 patients in hospital facility.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Supported continuity of care by effectively communicating patient updates during shift handoffs with fellow CNAs and nursing staff members.
- Reduced fall incidents by regularly monitoring patients'' movements and implementing appropriate interventions.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted nurses with wound care procedures to ensure proper healing and infection control measures were followed.
Front Receptionist/Leadership Team Member
Nike
01.2010 - 01.2014
- Assisted in training new receptionists on company policies and procedures, fostering a supportive work environment.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Confirmed appointments, communicated with clients, and updated client records.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Resolved customer problems and complaints.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Trained new team members on company procedures, customer service and issue resolution.
- Collected payments, processed transactions and updated relevant records.
- Completed all tasks in compliance with company policies and procedures.
- Prepared invoices and expense reports accurately, supporting financial department goals.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Routed incoming mail and messages to relevant personnel without delay.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Assistant Store Manager
Forever Young Spa & Wellness Center (CLOSED)
01.2010 - 01.2013
- Built strong relationships with key suppliers, ensuring timely delivery of high-quality products at competitive prices.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reduced operational risks while organizing data to forecast performance trends.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Reported issues to higher management with great detail.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Education
Associate of Science -
Portland Community College
Portland, ORSkills
- Issue Resolution
- Quality Control
- Complex Problem-Solving
- Flexible Schedule
- Idea Development and Brainstorming
- Client Service
- Project restructuring
- Team Check-Ins
Timeline
Supervisor of Operations
Healthcare Staffing Inc.
01.2018 - 01.2019
Team Lead/TALENT/Preceptor/Senior Project Manager
OHSU Hospital
05.2016 - 01.2024
Supervisor
Maryville Nursing Home
01.2016 - 01.2017
CNA, Float Pool
Visiting Angels Home Health Care
01.2014 - 01.2016
Front Receptionist/Leadership Team Member
Nike
01.2010 - 01.2014
Assistant Store Manager
Forever Young Spa & Wellness Center (CLOSED)
01.2010 - 01.2013
Associate of Science -
Portland Community College