Danyele King
Warren,MI
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Intake Specialist
Beacon Hill
05.2021 - 02.2023
- Supported office staff and operational requirements with administrative tasks.
- Completed intake assessment forms and filed clients' charts.
- Enhanced office productivity by handling high volume of callers per day.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Entered referrals into appropriate system based on type of referral obtained.
Benefits Specialist
Northwood
08.2019 - 01.2021
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Resolved discrepancies with client applications to verify eligibility.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Processed and certified documents for accuracy and compliance with government regulations.
- Communicated with people from various cultures and backgrounds on application process.
- Assisted clients with accurate eligibility form, application and document completion.
Education
Customer Service Management
Focus: HOPE Information Technologies Center
Detroit, MI09.2023
Skills
- Records Management
- Data Entry
- Crisis Intervention
- Compassionate Communication
- Critical Thinking Skills
- Case Management
- Intake Assessment
- Client Intakes
- Application Processes
- Data Collection and Entry
Certification
- Customer Service, International Business Training Association September 2023
Timeline
Intake Specialist
Beacon Hill
05.2021 - 02.2023
Benefits Specialist
Northwood
08.2019 - 01.2021
Customer Service Management
Focus: HOPE Information Technologies Center