Danyell Andrews
New Hartford,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager
Soulone12 Restaurant
Utica, NY
03.2019 - Current
- Recruited, interviewed and hired qualified staff for open positions.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Patient Registrar
St.Lukes Hospital
Utica, NY
03.2017 - 02.2019
- Provided excellent customer service while assisting patients with questions regarding registration procedures.
- Answered phones promptly and courteously while addressing patient inquiries related to registration matters.
- Greeted visitors and established purpose of visit to complete check-in procedure quickly.
- Verified insurance and collected critical data elements to properly identify and bill patients.
- Processed all required paperwork and forms related to the registration process and ensured that patient data was entered accurately into the system.
Customer Service Representative
Bank of America
Utica, NY
08.2015 - 02.2017
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Education
Associate of Applied Science - Medical Assisting
ASA College
Brooklyn, NY06-2010
Skills
- Performance Management
- Staff Development
- Complex Problem-Solving
- Time Management
- Team Leadership
Certification
- Certified Paralegal
References
References available upon request.
Timeline
Manager
Soulone12 Restaurant
03.2019 - Current
Patient Registrar
St.Lukes Hospital
03.2017 - 02.2019
Customer Service Representative
Bank of America
08.2015 - 02.2017
Associate of Applied Science - Medical Assisting
ASA College