Danyell Carter
Rock Hill,SC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Sales Representative
Teleperformance USA
03.2023 - 04.2023
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
Product Expert
Expert, Alorica
01.2022 - 02.2023
- Assisting customers with problems they are having within the turbo tax website
- Try to assist with any issues they are having with filing to the best of my abilities
- Greet the customers with a great attitude and help them feel comfortable with filing through turbo tax
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
- Improved customer service and telecommunication skills to build lasting relationships.
- Managed customer from initial contact to closing with attention to detail to build loyalty.
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
Administrative Assistant
Hire Dynamics
08.2022 - 11.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
Customer Service Representative
IQOR
06.2019 - 11.2020
- Provided friendly and courteous customer service to all customers
- Created payment arrangements with American Electric Power
- Educated customers on payment arrangements
- Assisted customers with establishing new service and power outages
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Client Care Specialist
Carolina community actions
01.2017 - 11.2019
- Provided friendly and courteous customer service to all guests
- Completed transactions including but not limited to checkout, returns and exchanges
- Communicated pleasantly with donors, while receiving donations
- Completed sorting, packing and quality control for all donations
- Processed donations and provided tax receipts to donors
Cashier
DOLLAR GENERAL
04.2016 - 01.2018
- Completed transactions including but not limited to checkout, returns and exchanges
- Stocked and recovered store shelves to reduce shrink
- Provided knowledge to customer regarding products and services
- Preform store maintenance including but not limited to sweeping, mopping floors, organizing back office, etc
- Utilized proper customer service etiquette to respond to customer inquiries via telephone
Guest Relations Associate
BofA Stadium
06.2015 - 03.2016
- Greeted each guest with an energetic and courteous manner
- Promoted a family-friendly atmosphere by proactively correcting and/or reporting customer service concerns to a team leader or supervisor
- Monitored assigned areas ensuring safety of all guests
- Understood and enforced both the NFL Code of Conduct and Bank of America Stadium policies and procedures
- Answer guest's questions in a timely fashion as it relates to their game day experience
- Other duties as assigned.
- Anticipated and attentively handled guest needs or concerns.
Education
York Technical College
Skills
- Microsoft Outlook
- Typing
- Phone Etiquette
- Guest Services
- Call Center Customer Service — Highly Proficient
- Development in any professional field
- Answering Emails
- Professional Telephone Etiquette
- Active Listening
- Product Promotion
- Computer Proficiency
- Call Center Operations
- Microsoft Office
- Microsoft Windows
Timeline
Sales Representative
Teleperformance USA
03.2023 - 04.2023
Administrative Assistant
Hire Dynamics
08.2022 - 11.2022
Product Expert
Expert, Alorica
01.2022 - 02.2023
Customer Service Representative
IQOR
06.2019 - 11.2020
Client Care Specialist
Carolina community actions
01.2017 - 11.2019
Cashier
DOLLAR GENERAL
04.2016 - 01.2018
Guest Relations Associate
BofA Stadium
06.2015 - 03.2016
York Technical College