Danyell Ferguson
Charlotte,NC
Summary
Integrity-driven, forward-thinking, and highly motivated leader with extensive operations, logistics, supply chain, manufacturing, and related project management experience. Team player with a proven record of success developing a company’s strategy and tactical plans by way of impactful leadership initiatives that drive exceptional growth and market expansion. Adaptable, and sound decision-maker with keen attention to detail and a proven ability to produce results. Career goal is to leverage skills to land a role of increased responsibility within a growth and mission-driven employer.
Overview
9
9
years of professional experience
Work History
Freight Operations Supervisor
XPO LOGISTICS
01.2022 - Current
- Company Overview: XPO Logistics is a global transportation company with 564 locations that supports clients in achieving their shipping and receiving objectives
- Successfully manage inbound, city, and outbound freight operations in this dynamic operational environment
- Lead and supervise a team of 80 staff, manage tonnage, and ensure strict adherence to company policies, FMCSR, OSHA, DOT, and HZMAT regulations
- Embrace principles of Lean Six Sigma to continuously improve daily operations
- Introduced an optimized hourly employee scheduling system that led to consistent daily operations goal achievement
- Foster a high-performing team by coaching, training, mentoring, and developing employees according to the highest standards for service delivery
- Achieved a 96% reduction in YTD damage frequency, with sustained improvements month-over-month by holding staff accountable and achieving buy-in from the team on the mission, vision, and objectives of the organization
- Exceeded all financial targets and delivered exceptional results by outperforming EBITDA by 67.8%
- Maintain an inventory shortage of less than $1,000 annually, ensuring efficiency in operations and cost savings
- Strategically planned and executed initiatives that increased the company’s YTD service to 84.3%, with a continuous upward trend; this was achieved by identifying gaps and errors in the Child Pro project and leveraging Six Sigma methods to increase productivity without increasing manpower
- XPO Logistics is a global transportation company with 564 locations that supports clients in achieving their shipping and receiving objectives
Warehouse Supervisor
AMERICOLD
01.2021 - 01.2022
- Company Overview: Americold Logistics offers temperature-controlled warehousing and transportation services with specialties in food preservation
- Championed and owned end-to-end warehousing operations in this highly visible leadership role
- Directed and supported the activities of a team of 30+ warehouse associates to ensure all inbound, city, outbound freight operations, and related service results were achieved on time and within budget
- Under leadership, the team exceeded production expectations
- Successfully optimized inbound and outbound operations by supervising and coordinating the efficient unloading of inbound shipments, maintaining an orderly stacking of products, and ensuring accurate picking and staging of outbound shipments, resulting in the highest levels of quality and improved customer satisfaction
- Selected, trained, and coached associates while educating and developing the entire team to maintain established company policies and procedures
- Planned and monitored daily and weekly priorities and production plans while establishing productivity standards, policies, and procedures to manage performance results
- Evaluated and recommended process changes that improved efficiencies and safety by identifying service level variances; proposed and implemented corrective plans of actions
- Americold Logistics offers temperature-controlled warehousing and transportation services with specialties in food preservation
Operations Manager
Conns Home Furniture
01.2019 - 01.2020
- Spearheaded the sale of $1MM in consumer goods and implemented a $480K annual budget at this high-volume retail store location
- Recruited, hired, and trained a team of 20+ high-performing employees to implement an array of short-term and long-term retail projects across the store
Retail Supervisor
Sodexo
01.2016 - 01.2019
- Supervised a team of 30+ employees and for three consecutive years, maintained high passing scores of 97-99.6% for annual health inspections
- Formally recognized as a “Five Star Supervisor” in the area of exceptional delivery of patient care
Education
Master of Business Administration (MBA) -
University of Phoenix
Bachelor of Science - Business
University of Phoenix
Associate of Arts - Business Fundamentals
University of Phoenix
Human Resources Certificate -
University of Phoenix
Project Management Professional (PMP) -
University of Phoenix
07.2023
Skills
- Operations Management
- Organizational Development
- Reporting, Analysis, & Documentation
- Continuous Process Improvement
- Production & Planning
- Logistics & Supply Chain Processes
- Agile & Six Sigma Methodologies
- Cross-team Collaborations
- Client Management
- Vendor Relations & Inventory
- Contracts & Negotiations
- Team Building & Leadership
- Quality Standards
- Project Management
- Warehousing Operations
- Customer Satisfaction
- Compliance & Regulations
- Shipment Tracking & Optimization
- Technology Expertise: Adobe Acrobat
- Technology Expertise: ACIS
- Technology Expertise: As400
- Technology Expertise: BI Tool
- Technology Expertise: MS Office Suite (Word, Excel, PowerPoint, Outlook)
- Technology Expertise: Genesis Stack
- Technology Expertise: High Jump
- Technology Expertise: Kronos
- Technology Expertise: LRT
- Technology Expertise: M2O
- Technology Expertise: Point-of-Sale Systems
- Technology Expertise: Salesforce
- Technology Expertise: Scanners
- Technology Expertise: Smart
- Technology Expertise: Sterling Stack
- Technology Expertise: Thin Client
- Technology Expertise: WMS
Technology Expertise: Zebra Handheld Devices
- Warehouse operations
- Transportation planning
- Route planning
- Supply chain coordination
- Documentation management
- Logistics management
- Carrier negotiations
- Freight scheduling
- Load optimization
- Cost reduction strategies
- Shipping regulations compliance
- Supplier relationships
- International trade
- Transportation methods
- Cost analysis
- Negotiation
- Team training and development
- Load planning
- Warehouse management
- Research and analytics
- Cargo assessments
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Cleaning and sanitizing
- Warehouse safety
- Multitasking
- Multitasking Abilities
- Reliability
- Loading and unloading
- Forklift operations
- Self motivation
- Safety management
- Shipment tracking
- Safety standards
- Forklift operation
- Safety protocols
- Data entry
- Vehicle inspection
- Inventory reconciliation
- Logistics analysis
- Distribution and warehousing
- Relationship building
- Order picking and processing
- Heavy lifting
- Daily operations management
- Detail-oriented
- Excellent communication
Websites
Additional Training Certifications
- Leadership Training Certification
- Certified Order Picker Equipment (OPE)
- Certified Reach Truck Forklift Operator
- Certified Forklift Operator
- ServSafe Certification
- Lean Six Sigma courses
Training
- Projects, Programs, and Portfolios
- Organizational Transformation and Governance
- Project Risk Management and Quality Assurance
- Project Scheduling and Value Management
- Agile Project Management
- Microsoft project software
Technology Expertise
- Adobe Acrobat
- ACIS
- As400
- BI Tool
- MS Office Suite (Word, Excel, PowerPoint, Outlook)
- Genesis Stack
- High Jump
- Kronos
- LRT
- M2O
- Point-of-Sale Systems
- Salesforce
- Scanners
- Smart
- Sterling Stack
- Thin Client
- WMS
- Zebra Handheld Devices
Timeline
Freight Operations Supervisor
XPO LOGISTICS
01.2022 - Current
Warehouse Supervisor
AMERICOLD
01.2021 - 01.2022
Operations Manager
Conns Home Furniture
01.2019 - 01.2020
Retail Supervisor
Sodexo
01.2016 - 01.2019
Master of Business Administration (MBA) -
University of Phoenix
Bachelor of Science - Business
University of Phoenix
Associate of Arts - Business Fundamentals
University of Phoenix
Human Resources Certificate -
University of Phoenix
Project Management Professional (PMP) -
University of Phoenix
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