Danyell George
New Orleans,LA
Summary
Experienced in the fast-paced hospitality industry, seeking a position to utilize skills and excel in performing tasks while building a successful career. Natural inclination towards providing exceptional customer service, thriving in dynamic environments with a driven and outgoing personality. Proven ability to deliver first-class service, establish genuine connections with customers and guests, resulting in high levels of customer satisfaction and loyalty.
Overview
17
17
years of professional experience
Work History
Centralized Reservation Coordinator
HEI
08.2022 - Current
- Entered data and building groups for multiple brand name hotels. Operating PMS systems. Having regular communication with DORM providing progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining and Organizing groups data with in multiple PMS systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
Group Reservations Coordinator
Astor Crowne Plaza
12.2021 - 08.2023
- Streamlined group reservation processes by implementing an efficient booking system.
- Increased return visits from corporate customers through exceptional service during their initial stay.
- Improved customer satisfaction with timely and accurate coordination of group reservations.
- Collaborated with sales teams to upsell event packages and maximize revenue potential.
Medical Records Specialist
MRO
04.2021 - 12.2021
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Coordinated responses to subpoenas and other legal requests for medical records, working closely with legal counsel as necessary to protect patient privacy rights.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
Front Office Assistant
NOLA Transportation
10.2020 - 04.2021
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
Reservations Coordinator
Astor Crowne Plaza
08.2019 - 03.2020
- Process all reservation requests, changes, and cancellations received by phone, fax, or mail
- Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate
- Explain guarantee, special rate, and cancellation policies to callers
- Accommodate and document special requests
- Answer questions about property facilities/services and room accommodations
- Follow sales techniques to maximize revenue
- Communicate information regarding designated VIP reservations
- Input and access data in reservation system
- Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department
- Oversee accuracy of room blocks and reservations
- Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms, and keep organized files of all groups
- Set-up proper billing accounts according
Rooms Controller
Sheraton New Orleans
01.2019 - 08.2019
- Assign room according to guest request and preferences whenever possible
- Pre-register designated guests and prepare key packets
- Organize and coordinate check-in/pre-registration procedures for arriving groups
- Review out-of-order rooms daily
- Perform duplicate reservation checks; block rooms
- Run daily reports
Front Desk Agent/ PBX Operator/ Dispatch
Sheraton New Orleans
06.2015 - 01.2019
- Checking Guest in and out of hotel data base
- Processing payment cash check or credit cards
- Up selling rooms and promoting hotel services
- Accommodating guest check-in request
- Run reports in data base and complete individual check list
- Answer multi phone line and direct incoming calls to the correct individuals or department within businesses
- Run reports in date base and complete individual check list
House Keeping Attendant
Global Staffing
01.2015 - 12.2015
- Cleaning 15-17 room per day and provides House Keeping services for the guest
Special Needs Van Monitor
Horne’s Transportations
08.2013 - 03.2015
- Monitor and ensure the safety of all the kids on the van
Laid off
Young’s Dry Cleaning
10.2012 - 08.2013
- Tag clothing and items accordingly
- Processing clothing from both fire or water damage for restoration
- Also processed clothing items from Pick up and route delivery
Care Giver
06.2010 - 08.2012
- One client responsible for daily care cleaning, cooking, running errands, administering Meds, bathing etc.…
Responsible for opening and closing of store
Young’s Dry cleaning
02.2008 - 06.2010
- Maintain Cleanliness and providing excellent customer service
- Creating Data base for customers
- Duties include but not limited to taking in tagging, cashing handling, and credit card handling and drawer reconciliation
- Trained and supervised other individuals to do the same
Education
Some College - Child Psychology
Delgado- Penn foster online
High School -
John F Kennedy High School
01.2003
Skills
- Strong Client Relationship Management
- Proficient in Handling Telephone Inquiries
- Handling phone lines
- Efficient Workflow Coordination
- Effective Prioritization
- Proactive Individual
- Familiarity with Coordinator Protocols
- Knowledge of Front Desk procedures
- Knowledge of House Keeping Procedure
- Perform Office Duties
- Record Management
- Hands-On Experience with Various PMS Platforms
References
- Jared Marvin, Manager, 504-312-0099
- Jason Moreau, Manager, 504-252-250
Timeline
Centralized Reservation Coordinator
HEI
08.2022 - Current
Group Reservations Coordinator
Astor Crowne Plaza
12.2021 - 08.2023
Medical Records Specialist
MRO
04.2021 - 12.2021
Front Office Assistant
NOLA Transportation
10.2020 - 04.2021
Reservations Coordinator
Astor Crowne Plaza
08.2019 - 03.2020
Rooms Controller
Sheraton New Orleans
01.2019 - 08.2019
Front Desk Agent/ PBX Operator/ Dispatch
Sheraton New Orleans
06.2015 - 01.2019
House Keeping Attendant
Global Staffing
01.2015 - 12.2015
Special Needs Van Monitor
Horne’s Transportations
08.2013 - 03.2015
Laid off
Young’s Dry Cleaning
10.2012 - 08.2013
Care Giver
06.2010 - 08.2012
Responsible for opening and closing of store
Young’s Dry cleaning
02.2008 - 06.2010
Some College - Child Psychology
Delgado- Penn foster online
High School -
John F Kennedy High School
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