Summary
Overview
Work History
Education
Skills
Timeline
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Danyell Hicks

Perdido

Summary

Experienced with terminal operations and logistics management, ensuring streamlined processes and operational efficiency. Utilizes strategic planning to enhance team productivity and workflow optimization. Track record of successful leadership and process improvement, driving consistent results.

Overview

30
30
years of professional experience

Work History

Terminal Manager

Boasso Global / DCI
11.2016 - Current
  • Enhanced terminal efficiency by streamlining operations and implementing performance-driven processes.
  • Ensured compliance with all applicable laws, regulations, industry standards related to terminal operations.
  • Conducted periodic audits of operational practices to identify areas of improvement or noncompliance.
  • Evaluated employee performance regularly through formal reviews as well as ongoing feedback mechanisms.
  • Managed budgets, schedules, and personnel assignments to maintain cost-effective terminal operations.
  • Fostered strong relationships with vendors, suppliers, carriers, and regulatory agencies for seamless coordination of terminal activities.
  • Increased customer satisfaction by addressing concerns promptly and implementing tailored solutions.
  • Directed and monitored tracking, routing and dispatching transportation vehicles.
  • Mentored staff members in best practices for terminal management, fostering professional development and career growth opportunities.
  • Promoted safety programs throughout terminal by conducting meetings and communicating safety program messages.
  • Hired, trained and educated new employees to improve company performance and efficiency.
  • Coordinated and monitored maintenance and repair of company vehicles to provide timely servicing.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Dispatch Coordinator

Baldwin Transfer
04.2016 - 10.2016
  • Streamlined communication between drivers, customers, and management for improved customer satisfaction.
  • Collaborated with warehouse staff to prioritize shipments based on urgency and importance.
  • Responded to high volume of phone and email requests to provide logistics information.
  • Maintained accurate records of dispatched orders, ensuring efficient billing processes and client satisfaction.
  • Coordinated daily dispatch operations to ensure on-time deliveries and maximize fleet utilization.
  • Monitored driver locations in field and solved discrepancies to keep team on-track.
  • Trained newly hired dispatchers on company policies and procedures, fostering a cohesive team environment focused on customer service excellence.
  • Promoted a positive work environment within the dispatch team by fostering open communication and recognizing individual achievements.

Transportation Manager

Standard Furniture Manufacturing Company
01.1996 - 03.2016
  • Managed a team of drivers, providing support and guidance to improve performance and productivity.
  • Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
  • Researched distance, traffic patterns and other aspects to determine cost-effective and productive routes for deliveries.
  • Conducted regular evaluations of transportation procedures for continuous improvement opportunities.
  • Increased transportation efficiency by optimizing routing and scheduling processes.
  • Resolved customer issues efficiently, minimizing lost business due to transportation errors or delays.
  • Collaborated with other departments, aligning goals to improve overall company performance.
  • Communicated with customer service and sales teams to improve productivity and service ratings.
  • Reduced transport costs for the company through strategic negotiations with vendors and carriers.
  • Developed contingency plans to minimize disruptions in supply chain.
  • Reviewed and negotiated contracts with carriers to optimize shipping costs.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.

Education

No Degree - Business Management

Faulkner State Community College
Bay Minette, AL

Skills

  • Operations management
  • Transportation planning
  • Team supervision
  • Safety
  • Dispatch
  • Customer service
  • Problem-solving
  • Time management
  • Organizational skills
  • Team building
  • Staff management

Timeline

Terminal Manager

Boasso Global / DCI
11.2016 - Current

Dispatch Coordinator

Baldwin Transfer
04.2016 - 10.2016

Transportation Manager

Standard Furniture Manufacturing Company
01.1996 - 03.2016

No Degree - Business Management

Faulkner State Community College

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Danyell Hicks