Danyell Savoy-Pindell

* Maintain patient confidentiality by adhering to HIPAA guidelines and hospital policies.

* Provide exceptional customer service, addressing patient concerns promptly and professionally.

* Collect and enter patient demographic and insurance data into EPIC & EMR computer database to establish patient's medical record.

* Handle sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.

* Assist managers in mentoring and onboarding of new Patient Access Specialists.

* Facilitate smooth transitions between departments by coordinating appointments, referrals, and transfers for patients.

* Uses departmental policies, procedures and protocols to evaluate and determine the best alternative for the patient as it pertains to all aspects of scheduling.

* Proficient on multi-line phones, ACD systems and all hospital information applications (scheduling, registration, referral management, etc.) and any other technology applications as required.

* Exceeds quality standards of 90% or above (greeting, bridge, call resolution, summary and closing, professionalism and call control.

* Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.

* Created, processed and tracked orders and reviewed pending orders to verify adherence to fulfillment schedule via CRM, SAP and Salesforce software systems.

* Created shipping and invoicing documents with accurate customer, destination, and materials information to meet shipper standards and identify any hazardous contents.

* Contacted customers to collect payments and verify or add to existing information, consistently providing timely, accurate and customer-oriented service.

* Created, prepared, and delivered weekly reports to various cross- functional departments.

* Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.

* Conducted daily site visits by automobile to assess business needs, demonstrate recruiting services and recommend strategic recruiting solutions.

* Handled issue resolution tasks promptly to maintain strong relationships with key contracts.

* Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.

* Networked and built relationships with potential business candidates and industry professionals to identify potential candidates, stay informed about industry trends and gain insight into skills and qualifications in demand.

* Conducted performance reviews and provided feedback to managers on employee performance.

* Presented recruiting presentations, proposals and contracts to business prospects in territory, identifying positive features, and advantages.

* Maintained knowledge of competitive offers, products, accessories, promotions and provide critical market feedback to the Store Manager

* Exceeded sales quotas and increased profitability through effective sales strategy and business planning.

* Handle all administration aspects including completion of customer contracts, warranties, pulling products from inventory and accepting payments

* Sell up-to-date products, latest data/entertainment technology and devices, such as Wi-Fi, data devices and TV entertainment tools

* Handle service investigation regarding customer and management inquires

* Provide direct interface for daily operational in-store sales support and development to all customers

* Developed and maintained Fortune 500 corporate profiles and contracts to assist with segmented database management.

* Provided direct interface for daily operational sales support and development to corporate customers of assigned accounts.

* Led conference calls with internal and external customers to review monthly billing, resolve any outstanding issues and troubleshoot solutions for National Account Contract requirements.

* Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.

* Assessed needs and proactively suggests alternative service/solutions based on corporate accounts.

* Collaborated with business users, technical teams, database administrators and testing teams during kickoff meetings, joint application designing, and planning sessions to validate requirements.

* Delivered daily superior customer service to every customer by leveraging extensive knowledge of telecommunications products and services and creating welcoming, positive experiences.