Danyell Slayton
Operations Manager
Prattville,United States
Summary
Accomplished Operations Manager with a proven track record at DESI, enhancing customer satisfaction and financial performance through effective operations management and staff development. Experience with WIOA Youth, TANF Youth, Job Corps, and Summer Youth Employment Programs. Skilled in education planning and relationship building, I excel in strategic planning and team motivation, significantly improving business outcomes and fostering strong client and team connections.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Operations Manager
DESI
05.2023 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Develop staff training on WIOA eligibility and worksite monitoring. Oversee work readiness training and respond to escalated issues. Ability to respond effectively and timely to sensitive inquiries or complaints.
Career Navigator
DESI
06.2022 - Current
- Enhanced community outreach to bring in new candidates, highlight programs and meet targets.
- Helped students evaluate course choices and select relevant classes.
- Worked with team to continuously improve career and placement opportunities for students.
- Improved marketing to attract new customers and promote business
- Managed and motivated employees to be productive and engaged in work
Manager
Rapid Taxes, LLC
01.2017 - 04.2022
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
Care Coordinator
Blue Cross Blue Shield Of Alabama
10.2019 - 02.2021
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Supported patient care excellence via planning and interpretation of programs.
- Built strong relationships with clients to deliver emotional support and companionship.
Education
Bachelor of Science - Social Work
Alabama State University
Montgomery, AL 08.2000 - 08.2003
Skills
Education planning
Resource advocacy
Documentation
Relationship building
Staff Development
Operations Management
Timeline
Operations Manager
DESI
05.2023 - Current
Career Navigator
DESI
06.2022 - Current
Care Coordinator
Blue Cross Blue Shield Of Alabama
10.2019 - 02.2021
Manager
Rapid Taxes, LLC
01.2017 - 04.2022
Bachelor of Science - Social Work
Alabama State University
08.2000 - 08.2003
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