Danyell Smith
Warner Robins,GA
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 10 years of relevant work experience to the team.
Overview
8
8
years of professional experience
Work History
Server
Waffle House
05.2024 - Current
- Taking food and beverage orders
- Maintaining proper sequence while ordering orders quickly
- Coordinate with kitchen to make sure orders are correct and served on time
- Supported needs of 3- person wait staff who attended to specific needs of countless customers daily for the restaurant with social relevancy and intentionality.
Delivery Driver
Self Employed
01.2021 - Current
- Pick up and verify packages to be delivered to customers
- Obtain customer information and special instructions for drop off
- Maintain and track orders to ensure delivery times and mileage
- Maintain records for business and tax purposes
Cook/ Food Prep
Huddle House
12.2023 - 04.2024
- Maintained cleanliness and organization of kitchen equipment, appliances, and utensils
- Cooked food according to recipes set by establishment
- Demonstrated ability to work quickly and accurately in high-pressure environments
- Labeled and dated food, keeping industrial refrigerators and freezers neat and orderly
- Washed and sanitized hands throughout shift, promoting food safety and health requirements
- Monitored food items, maintaining minimum guidelines for temperature, taste, and quality
- Assisted with food prep tasks, maximizing downtime during off-peak periods
- Inspected kitchen equipment regularly for proper functioning; reporting any issues immediately
- Adjusted food preparation techniques to accommodate for changing dietary needs
- Handled cash transactions efficiently; ensuring accuracy when processing payments from customers
Cashier/Cook
Concessions by Cox
06.2022 - 09.2023
- Operated cash register and accurately processed payments, returns, and exchanges
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
- Built and maintained positive working relationships with co-workers
- Provided excellent customer service by greeting customers and offering assistance
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner
- Helped restock shelves when necessary to maintain an organized display area
- Accurately processed customer payments using cash, credit cards, and checks
- Counted and balanced cash drawer at the beginning and end of each shift
- Assisted with training and mentoring new team members
- Operated the POS system efficiently to ensure accurate transactions
- Used POS system to complete purchases for customers
- Resolved and de-escalated issues to address customer concerns
Residential/Commercial Cleaner
MaidPro
08.2022 - 08.2023
- Cleaned building floors by sweeping, mopping, and vacuuming
- Developed excellent time management skills to ensure all tasks were completed efficiently
- Emptied trash can and recyclables into disposal areas
- Disinfected bathroom surfaces using approved cleaners
- Cleaned restrooms, break rooms and other commercial areas as part of a janitorial team, ensuring all areas were presentable
- Provided comprehensive commercial cleaning services to a variety of businesses
- Swept and mopped floors and vacuumed carpets
- Performed regular custodial duties in assigned areas of the building
- Used proper equipment and chemicals to safely treat diverse flooring
Warehouse Packer
Adecco
12.2021 - 06.2022
- Processed orders quickly and accurately, meeting all production deadline requirements
- Stacked and piled goods into boxes, trays, and crates
- Loaded materials and products into package processing equipment
- Organized materials according to type, style, and product code
- Assisted with loading and unloading trucks using hand trucks, dollies, and ramps as needed
- Packed customer purchases in bags or cartons
Navigation Composer
Medical Center of Navicent Health
06.2018 - 01.2021
- Company Overview: Macon, GA
- Manages authorization from insurance companies for patient procedures, including cardiac, surgery, and diagnostic
- Responsible for pre-verification of insurances and authorizations
- Documents all account activity
- Identifies issues causing delays in authorizations and works to resolve those issues
- Works with various departments to establish and satisfy criteria required for quality assurance on a patient's account
- Submits clinicals to insurance companies for authorization approval
- Establishes and maintains excellent working rapport with internal and external customers
- Adheres to organization policies and procedures
- Macon, GA
Accounts Receivable Associate
RICOH USA
11.2016 - 05.2018
- Company Overview: Macon, GA
- Manages a portfolio consisting of about 400 accounts monthly by reviewing aging reports and initiating contact with customers with balances over 30 days to insure timely payments
- Resolves customer complaints and researches account discrepancies resulting in payments or adjustments to the account
- Documents all account activity
- Identifies issues causing delays in customer payment and works to resolve those issues
- Works with various departments to establish and satisfy criteria required for timely payment
- Submits credit, adjustment, and/or customer refund requests for account resolution
- Establishes and maintains excellent working rapport with internal and external customers
- Adheres to organization policies and procedures
- Effectively maintained a minimum of 35 outbound and inbound calls daily
- Macon, GA
Accounts Receivable Associate
RANDSTAD STAFFING AGENCY
07.2016 - 11.2016
- Company Overview: Macon, GA
- Manages a portfolio consisting of about 400 accounts monthly by reviewing aging reports and initiating contact with customers with balances over 30 days to insure timely payments
- Resolves customer complaints and researches account discrepancies resulting in payments or adjustments to the account
- Documents all account activity
- Identifies issues causing delays in customer payment and works to resolve those issues
- Works with various departments to establish and satisfy criteria required for timely payment
- Submits credit, adjustment, and/or customer refund requests for account resolution
- Establishes and maintains excellent working rapport with internal and external customers
- Adheres to organization policies and procedures
- Effectively maintained a minimum of 35 outbound and inbound calls.
Education
Associate in Applied Science - Accounting
Macon State College
Associate in Applied Science - Computer Programming
Macon State College
Bachelors - Business Management with specialty in Accounting
Devry University
Skills
- QuickBooks
- Medical Manager
- Epic
- Effective communication
- Account reconciliation
- Resolving accounts receivables
- Resolving accounts payables
- Answering multi-line phones
- Following up on accounts
- Strong Work Ethic
- Exceptional customer service
- Appointment Scheduling
- HIPAA Compliance
- Medical terminology knowledge
- Insurance verifying
- Patient confidentiality
- Payment Collection
- Eligibility Determination
- Data entry proficiency
- Healthcare industry understanding
- Medical Billing
- Bookkeeping Support
- Medicaid/ Medicare
- Typing 60 WPM
- Clinical data entry
- Medical filing
- Insurance Billing
- Healthcare Systems Knowledge
- Medical Terminology
- Patient Registration
Timeline
Server
Waffle House
05.2024 - Current
Cook/ Food Prep
Huddle House
12.2023 - 04.2024
Residential/Commercial Cleaner
MaidPro
08.2022 - 08.2023
Cashier/Cook
Concessions by Cox
06.2022 - 09.2023
Warehouse Packer
Adecco
12.2021 - 06.2022
Delivery Driver
Self Employed
01.2021 - Current
Navigation Composer
Medical Center of Navicent Health
06.2018 - 01.2021
Accounts Receivable Associate
RICOH USA
11.2016 - 05.2018
Accounts Receivable Associate
RANDSTAD STAFFING AGENCY
07.2016 - 11.2016
Associate in Applied Science - Computer Programming
Macon State College
Bachelors - Business Management with specialty in Accounting
Devry University
Associate in Applied Science - Accounting
Macon State College
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