Summary
Overview
Work History
Education
Skills
Timeline
Generic

Danyell Troutman

Garner,NC

Summary


Professional Customer Support Specialist with strong focus on team collaboration and achieving results. Skilled in resolving customer inquiries, troubleshooting issues, and ensuring high levels of customer satisfaction. Adaptable to changing needs and known for reliability. Strong communication and problem-solving abilities, with track record of maintaining positive client relationships.

Overview

11
11
years of professional experience

Work History

Customer Support Advisor

Teleperformance USA
06.2023 - Current
  • Assisted customers by providing prompt and accurate information regarding products and services.
  • Responded/resolved to customer inquiries through phone, email, and chat channels efficiently.
  • Documented customer interactions in CRM systems for tracking and follow-up purposes.
  • Collaborated with team members to resolve complex customer issues effectively.
  • Delivered exceptional customer service through effective communication and problem-solving skills.

CDL A OTR Driver

Kennesaw Transportation
04.2022 - 05.2023
  • Operated Class A vehicle for long-haul deliveries across multiple states.
  • Ensured compliance with federal and state transportation regulations during all trips.
  • Conducted pre-trip inspections to maintain vehicle safety and reliability.
  • Coordinated timely deliveries while managing route logistics and schedules.
  • Ensured timely deliveries by effectively communicating with dispatchers, shippers, and receivers throughout each transport.

Customer Service Representative Team Lead

Convergys
05.2020 - 02.2022
  • Led team of customer service representatives, ensuring adherence to company policies and procedures.
  • Mentored new hires on best practices in customer interactions and problem resolution.
  • Analyzed customer feedback to identify areas for service improvement and implemented solutions.
  • Facilitated training sessions to enhance product knowledge and service skills within the team.
  • Provided ongoing support to team members through mentoring, coaching, and skill development sessions.

Operations Specialist

Micro Chem
11.2014 - 03.2020
  • Streamlined operational workflows to enhance efficiency and reduce processing time.
  • Implemented process improvements that increased accuracy in order fulfillment and inventory management.
  • Led cross-functional teams to identify and resolve operational challenges, fostering collaboration and innovation.
  • Developed training materials for new staff, ensuring consistent understanding of procedures and policies.
  • Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.

Education

GED -

Wiregrass Georgia Technical College
Valdosta, GA
05-2011

Skills

  • CRM software
  • Call handling
  • Customer service excellence
  • Shipping and receiving
  • Software troubleshooting
  • Inbound call answering
  • Teamwork
  • Multitasking Abilities
  • Excellent communication
  • Remote technical support

Timeline

Customer Support Advisor

Teleperformance USA
06.2023 - Current

CDL A OTR Driver

Kennesaw Transportation
04.2022 - 05.2023

Customer Service Representative Team Lead

Convergys
05.2020 - 02.2022

Operations Specialist

Micro Chem
11.2014 - 03.2020

GED -

Wiregrass Georgia Technical College

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