Danyella Hernandez
Phoenix ,Arizona
Summary
Dynamic Housekeeping Manager with a proven track record at Great Wolf Lodge, excelling in leadership and team management. Expert in developing efficient cleaning schedules and training staff, ensuring exceptional guest satisfaction. Strong communicator and proactive problem-solver, committed to maintaining high standards of cleanliness and compliance with health regulations.
Overview
4
4
years of professional experience
Work History
Housekeeping Manager
Sentral Old Town Apartments
2023.09 - 2025.12
- Supervised daily housekeeping operations to ensure high cleaning standards across all units.
- Trained and mentored staff on best practices for cleanliness and safety protocols.
- Implemented inventory management systems to track and order cleaning supplies efficiently.
- Developed and enforced quality control measures, enhancing guest satisfaction ratings.
- Implemented training which led to an 80% decrease in guest complaints.
Housekeeping Supervisor
Great Wolf Lodge
2021.09 - 2023.09
- Supervised daily cleaning operations ensuring high standards of cleanliness and guest satisfaction.
- Trained and mentored housekeeping staff on effective cleaning techniques and safety protocols.
- Developed and implemented efficient cleaning schedules to optimize workflow and resource allocation.
- Conducted regular inspections to maintain compliance with health and safety regulations.
Education
Bachelor of Engineering -
Hermosillo Technological Institute
Hermosillo, Mexico05.2021
High School Diploma -
Mountain View Highschool
Mesa, AZ05.2018
Skills
Leadership & Team Management
Strong Communication
Proactive & Fast Learner
Multitasking & Time Management
Guest Service Oriented
Recommendations
Stephanie Baker - Director of Food & Beverage, Great Wolf Lodge Scottsdale Arizona. Email: Sbaker@greatwolf.com | Phone Number: 949-520-2212
Dakota Burns-Soliz - Housekeeping Manager, Great Wolf Lodge Arizona. Email: Dburnssoliz@greatwolf.com | Phone Number 480-544-2513
Ricardo Gonzalez - Director Manager - Integrative Environmental Systems. Email: Ricardo.Gonzalez@inensystems.com | Phone Number: 720-812-6782
Timeline
Housekeeping Manager
Sentral Old Town Apartments
2023.09 - 2025.12
Housekeeping Supervisor
Great Wolf Lodge
2021.09 - 2023.09
Bachelor of Engineering -
Hermosillo Technological Institute
High School Diploma -
Mountain View Highschool