Danyella Outler
Norwalk,CA
Summary
Dedicated customer service representative with motivation to maintain customer satisfaction and contribute to company success. Solid team player with great positive attitude.
CUSTOMER SERVICE REP, 10 years experience CASHIER, 10 years experience Adaptable Personal Assistant offers database management and business communications expertise paired with outstanding communication and time management skills. Tech-savvy individual well-versed in job-related software and staff coordination. Recognized for displaying consistent professionalism and quickly learning procedures and methods.
Overview
19
19
years of professional experience
Work History
Personal Assistant
Wells Family Outreach non-profit organization
Carson, CA
01.2020 - 02.2022
- Managed office supplies inventory and placed orders when necessary.
- Performed various clerical tasks and organized office areas to promote productivity.
- Processed invoices related to business expenses incurred by the executive team.
- Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
- Scanned physical documents and uploaded to encrypted databases for digital maintenance.
Customer Service
Compton Community College
Compton/CA
09.2009 - 04.2010
- Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax
- Cross-trained and provided back-up for other customer service representatives when needed
- Managed quality communication, customer support and product representation for each client.
Customer Service Rep
Samsung Camera Repair Shop
Carson /Ca
07.2007 - 01.2008
- Described product to customers and accurately explained details and care of merchandise
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
- Computed accurate sales prices for purchase transactions
- Provided an elevated customer experience to generate a loyal clientele.
Sales Floor Rep.
Walmart
WEST PALM BEACH/PANAMA CITY/CA
04.2003 - 04.2007
- Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions
- Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.
Education
Compton Community College
Cerritos Community College
Some College (No Degree) - Philosophy
Long Beach City College
Long Beach, CASkills
- CASH MANAGEMENT
- SKILLED TELECOMMUNICATOR
- CUSTOMER SERVICE ORIENTED
- ORGANIZATIONAL SKILLS
- CREDIT CARD PROCESSING
- MS WINDOWS PROFICIENT
- Client Relations
- Event Planning
- Invoice Processing
- Database Entry
- Personal Correspondence
- Calendar Management
- Microsoft Office Proficiency
- Communication Skills
Additional Comments
General Education Diploma, call center environment, customer service, phone skills, outbound calls, customer requests, internet, counseling, product knowledge, telecommunications, market research.
Drivers License Class
C (passenger car)
Personal Information
Willing To Relocate: Yes
Timeline
Personal Assistant
Wells Family Outreach non-profit organization
01.2020 - 02.2022
Customer Service
Compton Community College
09.2009 - 04.2010
Customer Service Rep
Samsung Camera Repair Shop
07.2007 - 01.2008
Sales Floor Rep.
Walmart
04.2003 - 04.2007
Compton Community College
Cerritos Community College
Some College (No Degree) - Philosophy
Long Beach City College
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