Danyelle Bragwell
Cordova,AL
Summary
Compassionate caseworker with expertise in crisis intervention and client assessment. Strong active listening and problem-solving skills foster effective client relationships and ensure comprehensive support.
Overview
13
13
years of professional experience
3
3
Certifications
Work History
Social Service Caseworker
Walker County Department of Human Resources
Jasper, AL
03.2025 - Current
- Assessed clients for neglect and abusive situations to compile documentation for court hearings and reports.
- Visited clients at residences to assist courts with custody decisions and conduct home study assessments.
- Composed or prepared correspondence, case notes and narratives with computer-based applications.
- Used knowledge of successful crisis intervention techniques and supportive problem-solving to achieve treatment goals.
- Evaluated and addressed individual client needs and concerns.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
- Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation.
- Provided crisis intervention services to clients in need.
- Established relationships with schools, employers and healthcare providers to ensure that all client needs were met.
- Participated in continuing education activities related to social work practices.
- Maintained confidentiality of client information while adhering to HIPAA regulations.
- Attended meetings with other professionals such as attorneys, probation officers, psychologists and psychiatrists regarding client cases.
- Developed, maintained and monitored case records according to agency policies and procedures.
- Attended team meetings to discuss case progress and share information with colleagues.
- Provided crisis intervention and support during challenging client situations.
- Developed and maintained case files for accurate documentation and tracking.
- Assisted clients in accessing necessary social services and resources.
Customer Service Representative
Kith Kitchens
Haleyville, Alabama
01.2024 - 02.2025
- Assisted customers with product inquiries and order placements.
- Resolved customer complaints through effective communication and problem-solving.
- Maintained knowledge of kitchen products and promotions for informed customer support.
- Documented customer interactions in the company's CRM system accurately.
- Answered customer inquiries and provided accurate information regarding products and services.
Financial Support Worker II
Marion County Department of Human Resources
Hamilton, AL
01.2013 - 07.2023
- Provided financial counseling to clients regarding benefits and resources.
- Assisted clients in completing applications for financial aid programs.
- Maintained accurate records of client interactions and financial transactions.
- Collaborated with social workers to support client needs and services.
- Researched and updated knowledge of local, state, and federal assistance programs.
- Coordinated with external agencies to ensure comprehensive support for clients.
- Educated clients on available resources that could help them improve their financial situation.
- Organized and maintained client records related to finances.
- Worked closely with local government agencies and community organizations to provide comprehensive services for clients.
- Conducted interviews with clients to assess their financial needs.
- Responded promptly and professionally to inquiries from both internal and external stakeholders.
- Verified financial data and identified and made recommendations to prevent and correct financial and accounting errors and inconsistencies.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Responded to customer issues to provide immediate resolution and improve retention.
- Handled incoming calls and directed callers to appropriate department or employee.
Education
BBA - Entertainment Industry Management
University of North Alabama
Florence, Alabama, AL12-2006
Skills
- Case documentation
- Crisis intervention
- Client assessment
- Resource referral
- Confidentiality adherence
- Client advocacy
- Time management
- Problem solving
- Active listening
- Ethical practice
- Community networking
- Effective communication
Certification
Certified Volunteer through Safeplace Inc., Florence, AL
Affiliations
Social Media Chair for Marion County Domestic Violence Task Force
Timeline
Social Service Caseworker
Walker County Department of Human Resources
03.2025 - Current
Customer Service Representative
Kith Kitchens
01.2024 - 02.2025
Financial Support Worker II
Marion County Department of Human Resources
01.2013 - 07.2023
BBA - Entertainment Industry Management
University of North Alabama