Danyelle COLEMAN
Baltimore,MD
Summary
Compliance professional with proven ability to navigate complex regulatory landscapes and support organizational integrity. Known for fostering collaborative team environments and consistently achieving compliance goals. Highly adaptable and reliable, with strong focus on attention to detail and analytical thinking. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Quality Assurance Compliance Specialist
P.A.T.H.S Psychiatric Rehabilitation Program
Towson, MD
10.2020 - Current
- Collaborate with team to conduct comprehensive audits of agency documentation ensuring compliance with regulatory standards and internal policies
- Clearly convey findings and recommendations to team
- This includes both written and verbal communication
- Reviewed clinical documentation for accuracy and compliance with relevant guidelines
- Assisted healthcare providers in enhancing the quality of records to ensure optimal patient care and adherence to regulatory requirements
- Served as a point of contact for employees seeking guidance on compliance matters, instilling confidence in the organization''s commitment to regulatory adherence.
- Implemented robust record-keeping systems that ensured accurate documentation was maintained according to regulatory requirements at all times.
- Assisted in the preparation of regular reports for senior management, detailing compliance activities and progress towards established goals.
- Reduced instances of non-compliance through meticulous monitoring of internal controls and periodic audits.
- Provided expert guidance to colleagues on matters related to regulatory compliance, solidifying company-wide understanding of requirements.
- Conducted thorough risk assessments to identify potential areas of non-compliance and recommended corrective actions.
Customer Service Representative
Automated Health Services
Elkridge, MD
11.2024 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Warehouse Associate
Amazon Fulfillment Center
Chester/Sparrows Point, VA/MD
01.2019 - 01.2024
- Prepared orders for shipment by systematically picking, packing, and labeling merchandise
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
- Cleaned and maintained warehouse in compliance with OSHA safety
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
Delivery Service Provider
Integrity Delivered llc
Hanover, MD
01.2022 - 01.2023
- Loaded and unloaded delivery vehicles
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables
- Delivered exceptional customer service in all interactions to promote satisfaction and maintain company loyalty
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas, and maintaining vehicle control
- Inspected vehicle prior to and after completing shifts, noting damages or issues in detailed logs
- Developed strong relationships with clients, fostering trust and loyalty through consistent communication and followup.
- Verified client adherence to service contracts via close monitoring.
- Consistently exceeded performance goals by proactively identifying ways to exceed expectations in delivering services.
Education
Computer Science
Baltimore City Community College
Baltimore, MDSkills
- Customer Service
- Communication
- Patient Care
- Order Picking/Packing
- Time Management
- File Management
- Attention to Detail
- Analytical Skills
- Problem Solving
- Collaboration
- Compliance monitoring
- Customer service
- Packaging and labeling
- Effective time management
- Internal auditing
- Active listening
- Problem-solving skills
- Customer support
- Data entry
- Call center customer service
- Verbal and written communication
- Resolving issues
- Inbound phone calls
- Call center operations
- Communicating with clients
- Call control
- Answering questions
- Complaint resolution
- Appointment scheduling
- Gathering information
- Quality control
- Database research
- Quality assurance
- Data gathering
- Quality assurance optimization
Timeline
Customer Service Representative
Automated Health Services
11.2024 - 02.2025
Delivery Service Provider
Integrity Delivered llc
01.2022 - 01.2023
Quality Assurance Compliance Specialist
P.A.T.H.S Psychiatric Rehabilitation Program
10.2020 - Current
Warehouse Associate
Amazon Fulfillment Center
01.2019 - 01.2024
Computer Science
Baltimore City Community College