Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Danyelle Crawford

204 Bermuda St

Summary

Dynamic customer service professional with a strong work ethic and integrity, recognized for enhancing client satisfaction at Community Healthcore. Proven ability to resolve conflicts and streamline operations, ensuring efficiency. Skilled in maintaining accurate records, while fostering positive relationships to drive repeat business. Prepared to start a new career and make meaningful contributions and relationships.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Cashier

2B Avery 711
10.2014 - Current
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.

Utilization Financial Specialist

Community Healthcore
07.2022 - 02.2025
  • Confirmed appointments, communicated with clients, and updated client records.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.

Customer Service Representative

Harte Hanks
02.2014 - 10.2015
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.

Cashier

Dairy Queen Restaurant
09.2011 - 04.2012
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Worked here my senior year of high school for our work program.

Education

No Degree - General Studies

Texarkana Community College
Texarkana, TX

High School Diploma -

Avery Independant School District
Avery, TX
05-2012

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cleaning and sanitizing
  • Reliability and punctuality
  • Conflict resolution
  • Issue resolution
  • Decision making aptitude
  • Critical decision-making skills

Certification

NREMT

Timeline

Utilization Financial Specialist

Community Healthcore
07.2022 - 02.2025

Cashier

2B Avery 711
10.2014 - Current

Customer Service Representative

Harte Hanks
02.2014 - 10.2015

Cashier

Dairy Queen Restaurant
09.2011 - 04.2012

No Degree - General Studies

Texarkana Community College

High School Diploma -

Avery Independant School District

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