Danyelle Edwards Jordan
Newport News,VA
Summary
Energetic and motivated individual with strong interpersonal and communication skills. Aiming to contribute strong problem-solving abilities and a technical support background to drive customer loyalty.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lead Early Preschool Teacher
Children's Harbor
Suffolk, VA
01.2025 - 08.2025
- Taught children 2-3 years old to get prepared for Preschool
- Using the schools mandated curriculum I was able to foster a nurturing classroom environment.
Lead Toddler Teacher
The Learning Experience
Williamsburg, VA
08.2023 - 09.2024
- Teacher for 1- to 2-year-olds, utilizing the company's state-regulated curriculum.
- Implementing structured activities both in the classroom and on the playground.
Assistant Manager
Oof Repairs LLC.
Newport News, VA
12.2021 - 12.2023
- Supervised daily operations and ensured efficient workflow among staff.
- Coordinated scheduling and resource allocation for repair projects.
- Trained new employees on company policies and repair techniques.
Assistant Teacher
Harbor Child Care.
Manhasset, NY
04.2016 - 01.2020
- Caring for children ages 3 months to 3 years old.
- Supported lead teacher in daily classroom activities and lesson planning.
Call Center Customer Service
Sprint
Brooklyn, NY
03.2015 - 01.2020
- Conducted staff performance reviews and provided constructive feedback for improvement.
- Collaborated with team leads to establish and accomplish team-specific goals.
- Managed high volumes of inbound calls, ensuring efficient customer service delivery.
- Troubleshot technical problems and guided customers through complex issues effectively.
Education
Bachelors in science - Math Education
City University Of New York, York College
06.2012
Associates Degree - Liberal Arts in Science and Math
Nassau Community College
08.2005
High School Diploma -
Science Skills Center High School
06.2002
Skills
- MS Office
- Word
- Excel
- Power Point
- Typing 40 WPM
- First-aid and CPR
- Team leadership
- Staff training
- Customer relationship management
- Data entry
Certification
American Red Cross course: Adult and Pediatric First Aid/CPR/AED
Timeline
Lead Early Preschool Teacher
Children's Harbor
01.2025 - 08.2025
Lead Toddler Teacher
The Learning Experience
08.2023 - 09.2024
Assistant Manager
Oof Repairs LLC.
12.2021 - 12.2023
Assistant Teacher
Harbor Child Care.
04.2016 - 01.2020
Call Center Customer Service
Sprint
03.2015 - 01.2020
Bachelors in science - Math Education
City University Of New York, York College
Associates Degree - Liberal Arts in Science and Math
Nassau Community College
High School Diploma -
Science Skills Center High School