Danyelle Hinton

• Greet customers
• Answer customer questions and concerns
• Processes purchases and returns
• Resolve customer problems and address complaints
• Explaining product features
• Keeping the store clean
• Provides outstanding customer service
• Coordinate customer requests
• Find items for customers
• Alerts management of potential security issues
• Arranging merchandise on shelves and displays
• Build productive trust relationships with customers
• Completing sales transactions
• Train new hires

• Answer and direct outbound and inbound phone calls per day
• Create job requisitions in Workday for internal and external job postings
• Ensure internal/external positions are posted accurately and timely and monitor the posting process
• Provide an explanation of all the human resource policies, procedures, laws, standards, and regulations to employees, supervisors, department heads, and the public
• Create reports using data from Workday and Access to assist in collecting, analyzing, and interpreting information for the use of the municipalities that we service
• Create Excel spreadsheets for tracking, maintain personnel files, process personnel actions, and update/transfer data into Workday systems from Excel and/or Access
• Keep accurate records of certifications, drafting and editing job descriptions and recruitment bulletins
• Collect data and organize it into clear and concise reports
• Create new job descriptions and postings, as well as review older postings and update them as necessary
• Screen applications based on their qualifications and backgrounds
• Track key dates/deadlines and maintain specific personnel lists
• Process administrative duties (data entry, creating/writing reports, and preparing correspondence) to meet the needs of the different departments and jurisdictions. Also, communicate effectively via email, in person, or over the phone with Agency Recruiters, Payroll Specialists, Police Recruiters, HR Technicians, Appointing Authorities, and Chiefs/Sheriff.
• Review/Screen submitted applications, answer questions from applicants, notify applicants about their eligibility, and/or review any appeals submitted
• Review and process certification requests by establishing certification lists of qualified candidates for different positions posted and sending out to the different jurisdictions to fill vacancies
• I utilize Workday HRIS system to create announcements, screen apps, process cert requests and manage employee profiles.
• I assist the jurisdiction when they receive error messages by troubleshooting the problem and walking them through the appropriate steps to resolve the issue. I also will email training material for them to have on file so they will have step-by-step process and screenshots to assist them for future references and let them know that I am available anytime as well.
• I assist applicants when filling out an application. If they experience difficulties, I can troubleshoot and provide insight to help them complete the application.
• Download/export and make the necessary changes needed to address the spreadsheet based on the task, such as EIB, screening applications, or creating reports.
• Mass load data into Workday using EIB to upload additional info needed that would assist jurisdictions with determining potential candidates in their screening process.
• Retrieve multiple agencies' requisitions by producing reports to analyze data based on their specific jobs, job families, or activity of the agency
• I research data to reconcile discrepancies to comply with the Personnel Board's Rules and Regulations.
• I identify the agency's requisitions in Workday, then conduct one-on-one reviews with the payroll coordinators, manager, or department heads to get updates on cert list activities; determine the viability of the candidates, and discuss potential need for recruiting efforts.
• Review reports for identifying AI (adverse impact), pull weekly certification statuses for assigned agencies to determine when the agency received requisition if any activity has been made, and make notes for meetings with the agency.
• Administer the police interest page, which is a survey for potential applicants. Responsible for collecting and looking over the data and creating a report of noticed trends to management. Provide updates and recruiting suggestions based on analysis.
• Attend meetings with Police Chiefs/Sheriff, Fire Chiefs and PBJC Administration.
• Coordinate various projects by communicating with managers, department heads, and payroll coordinators to fill current vacancies. I pull all agency's requisitions, to determine the viability of the candidates. I research the historical data collected for each job.

• Prepare training materials, including PowerPoint presentations, handouts and make sure all training instructor's needs are met,
• Enter continuing education, as required by APOSTC, hours for 600+ Deputy Sheriff personnel, maintain training files on 600+ personnel
• Maintain payroll records for the Academy/Training division, assisted in preparation & submission of annual budget for the Academy/Training division, maintained petty cash fund, assisted in budget preparation
• Maintain Academy records in compliance with APOSTC regulations regarding minimum standards training governed by state law, enter firearms scores as required by APOSTC for 600+ Deputy Sheriff personnel
• Prepare and mail bills, invoices, checks, and contracts, perform basic bookkeeping and banking transactions, including the collection, counting, and disbursement of money
• Take inventory and order materials, supplies, and services as needed
• Type, format, proofread an edit documents from notes or dictation
• Answer and direct telephone calls, create documents/spreadsheets using Microsoft software.
• Achievements: Completed Certificate Programs (Leading People, Managing Processes, Professional Development )

• Greets visitors and determines their needs
• Answers the phone and determines the caller's needs
• Explain rules, regulations, policies, laws, ordinances, and procedures for coworkers, callers, or visitors
• Provide instructions or guidance to individuals on how to complete forms, steps to resolve issues, run/research background checks on applicants for pistol permits

• Greeted customers and visitors in-person and via telephone calls
• Oversee inventory activities, including materials monitoring, ordering or requisition, and supply stocking or re-stocking
• Scheduled office meetings and client appointments for a team of three professional doctors/nurse practitioners
• Answered and addressed questions or concerns, and resolved or escalated issues to management personnel to ensure client satisfaction.
• Scheduled follow-up appointments, referral appointments, and confirmed insurance coverage.
• Scheduled pharmaceutical representatives' luncheons.
• Handled irate patients via in-person or over the phone.
• Provided assistance to the nurse/lab when needed.
• Custodian over patient files.
• Scan/faxed/emailed documentation requested or needed.
• Spearheaded a workflow project to better assist with the inventory of sample medication for patients by coordinating and managing our resource area, and maintaining inventory
• Created a better check-in/out process with patients, collecting payments and receiving feedback from the patients on the changes.

• Examine claims forms and other records to determine insurance coverage
• Investigate and assess property damage and create or review property damage estimates
• Interview or correspond with claimants, witnesses, police, or other relevant parties to determine claim settlement, denial, and reviews
• Negotiated settlements and authorized payments
• Responded to customer requests via telephone and email.
• Handled complex files and complaints from customers, and State Farm Agents by explaining/providing documentation(verbally or in writing)such as State Farm policy, procedure, reports, and /or agreements and also involved other departments, as needed, to aid in settling claim issues.
• Task assigned to research our work process/policy and how it affects other departments work process and present a presentation to receive feedback on how to create better ways to assist other departments in providing remarkable customer service to our customers and having a better understanding of each department work process to know how to explain and suggest ideas that would improve a better workflow process.