Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Danyelle Leek

Jackson,TN

Summary

Customer-focused professional with extensive experience in delivering exceptional service and resolving issues efficiently. Recognized for maintaining composure in challenging situations and effectively communicating with diverse customer bases. Proven track record in enhancing customer satisfaction and fostering positive relationships through attentive support and problem-solving. Strong skills in customer relationship management, sales strategy development, and team leadership drive consistent achievement of sales targets.

Overview

9
9
years of professional experience

Work History

Lead Sales Associate/Key Holder

Dollar General
Jackson, TN
02.2025 - Current
  • Managed inventory levels and organized merchandise displays to maximize sales effectiveness.
  • Assisted customers in selecting products, delivering exceptional service and support.
  • Coordinated sales promotions while ensuring accurate pricing throughout store operations.
  • Monitored cash register operations, processing transactions with high efficiency.
  • Received shipments, verified packages, and documented incoming items in computer system.
  • Processed payments, returning receipts, cash, coins, and cards to customers seamlessly.
  • Provided leadership and direction to motivate department associates towards performance goals.
  • Engaged casual shoppers to inform them about featured products, enhancing sales opportunities.

Store Manager

Dollar General
Jackson, TN
05.2017 - 03.2022
  • Oversee daily operations, manage staff schedules, inventory levels, and ensure the store is clean and well-organized.
  • Achieve sales targets, implementing strategies to meet sales goals set by corporate.
  • Staff management, recruit, hire, train and develop store employees, providing regular performance feedback and conducting annual evaluations.
  • Customer service, handling customer complaints and issues to ensure a high level of customer satisfaction and loyalty.
  • Financial management, such as banking transactions, cash handling and preparing and adhering to the store budget.
  • Compliance, ensuring compliance with all company policies, procedures and local, state, and federal laws and regulations.
  • Vendor coordination, coordinate with vendors and suppliers to ensure timely delivery of goods and manage inventory turnover.
  • Promotion and events, plan and execute in-store promotions and events to increase foot traffic and community engagement.

Customer Service Representative

Alorica
Work From Home, TN
01.2017 - 05.2017
  • Delivered exceptional customer service via phone and chat support.
  • Resolved inquiries and complaints through effective communication.
  • Accessed customer accounts and order details using company systems.
  • Collaborated with team members to improve service quality and efficiency.
  • Documented interactions accurately in internal databases.
  • Educated customers on product features and troubleshooting processes.
  • Maintained composure during high-pressure situations while assisting customers.
  • Promoted customer satisfaction by providing knowledgeable and friendly service.

Education

High School Diploma -

Westland Highschool
Galloway, OH
05-2001

Skills

  • Regulatory knowledge
  • Effective communication
  • Team leadership
  • Customer relationship management
  • Financial acumen
  • Data analytics
  • CRM software
  • Collaboration tools

Accomplishments

  • Employee of the Month

Timeline

Lead Sales Associate/Key Holder

Dollar General
02.2025 - Current

Store Manager

Dollar General
05.2017 - 03.2022

Customer Service Representative

Alorica
01.2017 - 05.2017

High School Diploma -

Westland Highschool

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