Summary
Overview
Work History
Education
Skills
Timeline
Generic

Danyelle Nichols

Plantersville,MS

Summary

Detail-oriented administrative assistant with a proven track record in scheduling management and records maintenance. Committed to enhancing operational efficiency and ensuring effective communication across teams.

Overview

16
16
years of professional experience

Work History

Administrative Assistant

Lee County Sheriff's Department
Tupelo, MS
08.2016 - Current
  • Managed scheduling and calendar for department leadership.
  • Coordinated communication between staff and external agencies.
  • Maintained accurate records and files for sensitive information.
  • Assisted in training new administrative staff on office procedures.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Maintained office supplies inventory by checking stock to determine inventory level.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Scheduled appointments between clients and customers and internal staff members.
  • Processed invoices for payment using accounting software applications.

Head Cashier

The Home Depot
Saltillo, Mississippi
10.2011 - 02.2016
  • Processed customer transactions efficiently at register stations.
  • Maintained accurate cash drawer and balanced daily receipts.
  • Assisted customers with returns and exchanges to ensure satisfaction.
  • Provided training to new cashiers on POS systems and procedures.
  • Collaborated with team members to ensure smooth store operations.
  • Handled customer inquiries and resolved issues promptly at checkout.
  • Monitored inventory levels at the register area for replenishment needs.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
  • Coached employees on best practices for handling customer complaints quickly and effectively.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
  • Ensured all cashiers were trained in store policies and procedures, as well as safety protocols.
  • Monitored checkout counters and self-checkout areas to assist with complex transactions.

Customer Service Manager

Hobby Lobby
Tupelo, MS
10.2009 - 04.2011
  • Managed customer service team to resolve client inquiries efficiently.
  • Developed training programs to enhance staff performance and service quality.
  • Coordinated cross-departmental communication to streamline customer support processes.
  • Oversaw scheduling and resource allocation for optimal service coverage.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Monitored staff performance to ensure adherence to customer service standards.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Education

High School Diploma -

Nettleton High School
Nettleton, MS
05-2009

Some College (No Degree) -

Itawamba Community College
Fulton, MS

Skills

  • Scheduling management
  • Records maintenance
  • Accounting software
  • Office equipment operation
  • Staff training
  • Customer relationship management
  • Problem solving
  • Attention to detail
  • Time management
  • Typing proficiency
  • Microsoft Word
  • Operational processes
  • Team bonding
  • Resourceful
  • Customer service
  • Budget tracking
  • Invoice processing

Timeline

Administrative Assistant

Lee County Sheriff's Department
08.2016 - Current

Head Cashier

The Home Depot
10.2011 - 02.2016

Customer Service Manager

Hobby Lobby
10.2009 - 04.2011

High School Diploma -

Nettleton High School

Some College (No Degree) -

Itawamba Community College

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