Danyelle Thornton
Customer service specialist/data entry tech/manager
St.louis,MO
I stand for something therefore I just don't fall for anything..
Expect noting from others and you won't be disappointed
My father
Summary
Hardworking Driver with expertise providing excellent transportation services. Engaging and pleasant personality with safe and accident-free driving record. Safety-focused individual possessing outstanding driving record. Proactive, reliable and dedicated to cost-effective transportation of all students to and from daycare daily in a safe manner. materials. Excellent record of punctuality and work ethic. Seasoned Driver with safe driving record and positive attitude. Highly effective and skilled at providing top of the line customer service to every customer that I speak to To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. I have years of customer service to bring with me if i am given an offer of employment with your company.
Overview
24
24
years of professional experience
Work History
Driver
Kid's Creation
09.2022 - Current
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Displayed very good communication and customer service skills.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Taught children to organize toys, wash hands and share by leading by example.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
Shift Manager
Long John Silvers Franchise Association
07.2014 - 05.2022
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
Shift Manager/Key Holder
Churchs Chicken
03.2015 - 05.2020
- Opened and closed store Number days per week by counting registers, making deposits and storing and filing all daily paperwork.
- Completed store opening and closing procedures.
- Trained and mentored new employees.
- Counted out cash drawers and balanced totals.
- Received and counted money.
Data Entry Specialist/transcriptions
Sitel Corporation
09.2009 - 08.2012
- Compiled data and reviewed information for accuracy prior to input.
- Completed data entry tasks with accuracy and efficiency.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Managed workflow scheduling, data entry and accuracy verification for large data projects.
- Listened to recorded messages from customers that had opted into buying our services and had not received what they paid for. I would input all information and find à way to get them what they purchased in a timely manner or issued a refund
Inbound Customer Service Representative
West Telemarketing
08.2003 - 08.2009
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Resolved complaints to satisfy customers and encourage future transactions.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
Inbound Customer Service Representative
Sitel Corporation
07.1999 - 05.2003
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Resolved complaints to satisfy customers and encourage future transactions.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
Education
N/a - Broadcasting Communications
Diploma - General Studies Required To Graduate
05.1991
Skills
- Vehicle Inspection
- Valid Driver's License
- Driving and Transportation
- Safe Driving Techniques
- Customer Service
- Confidentiality Understanding
- Active Listening
- Call Center Operations
- Quality Control
- Professional Telephone Demeanor
- Order Processing
- Computer Proficiency
- Quality Assurance Controls
- Conflict Resolution
- Data Evaluation
- Money Handling Abilities
- Typing Proficiency
- Multi-Line Phone Talent
- Office Equipment Proficiency
- Problem-Solving Ability
- Membership Inquiries and Renewals
- Calm and Professional Under Pressure
- Sales Quota Achievement
- Prioritization
- Filing
- Grammar
- 10-Key
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Driver - Kid's Creation
09.2022 - Current
Shift Manager/Key Holder - Churchs Chicken
03.2015 - 05.2020
Shift Manager - Long John Silvers Franchise Association
07.2014 - 05.2022
Data Entry Specialist/transcriptions - Sitel Corporation
09.2009 - 08.2012
Inbound Customer Service Representative - West Telemarketing
08.2003 - 08.2009
Inbound Customer Service Representative - Sitel Corporation
07.1999 - 05.2003
Lincoln University - N/a, Broadcasting Communications
Herculaneum High School - Diploma, General Studies Required To Graduate
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