Danyelle Witherell
Chillicothe,IL
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Toddler Teacher
Childtime Learning Center
Washington, IL
04.2022 - Current
- Developed and implemented engaging lesson plans tailored to diverse learning styles.
- Fostered a safe, nurturing environment promoting social, emotional, and cognitive development.
- Collaborated with parents to communicate progress and address developmental concerns effectively.
- Monitored classroom behavior, applying positive reinforcement strategies to encourage cooperation.
Claims Representative
State Farm
Bloomington, IL
01.2022 - 03.2022
- Assisted customers in understanding claims processes and requirements.
- Evaluated claim submissions for accuracy and compliance with policy guidelines.
- Collaborated with internal departments to expedite claims resolution and improve customer satisfaction.
- Reviewed documentation to ensure completeness and adherence to company standards.
- Resolved escalated customer inquiries, ensuring timely follow-up and issue resolution.
- Followed up with customers on unresolved issues.
Customer Service Associate
Walgreens
Washington, IL
07.2019 - 07.2020
- Assisted customers with inquiries, providing accurate product information and enhancing satisfaction.
- Resolved customer complaints effectively, ensuring swift issue resolution and fostering loyalty.
- Processed transactions efficiently using point-of-sale systems, maintaining accuracy in cash handling.
- Collaborated with team members to streamline store operations and improve customer service workflows.
- Maintained cleanliness and organization of sales floor, promoting a welcoming shopping environment for customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Sales Associate
Motherhood Maternity
Peoria, IL
01.2019 - 07.2019
- Guided customers in selecting maternity apparel, enhancing shopping experience and satisfaction.
- Maintained inventory levels through effective stock management and replenishment strategies.
- Trained and mentored new sales associates on product knowledge and customer service standards.
- Implemented promotional displays to drive sales and attract customer attention.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
Customer Service Representative
HGS - Hinduja Global Solutions
Peoria, IL
02.2017 - 08.2017
- Resolved customer inquiries efficiently using CRM software to enhance satisfaction.
- Analyzed customer feedback to identify service improvement areas and implement actionable solutions.
- Collaborated with cross-functional teams to streamline processes, reducing response times for inquiries.
- Implemented quality assurance measures that enhanced compliance with company standards and policies.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Cashier
Dunkin' Donuts
Washington, IL
03.2016 - 02.2017
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted in maintaining store cleanliness and organization to enhance customer experience.
- Managed inventory levels, ensuring prompt restocking of products during peak hours.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Cashier
Hardee's
Washington, IL
08.2014 - 03.2016
- Collaborated with management to develop strategies for improving overall store operations.
- Welcomed customers and helped determine their needs.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Before and After School Assistant
Lincoln Grade School - District 52
Washington, IL
08.2012 - 08.2013
- Supervised daily activities and ensured student safety during before and after school programs.
- Developed engaging educational activities to promote student learning and social interaction.
- Assisted with homework help, fostering academic support and encouraging student participation.
- Communicated effectively with parents regarding student behavior and program updates.
- Developed strong relationships with students, creating a supportive atmosphere conducive to academic success during extended hours programming.
- Assisted students with homework assignments, ensuring timely completion and improved comprehension of subject matter.
Education
High School Diploma -
Washington Community High School
Washington, IL05-2015
Skills
- Observation and assessment
- Progress reporting
- Nutrition
- Group and individual instruction
- Classroom organization
- Parent-teacher communication
- Child safety procedures
- Problem-solving
- Customer service
- Strong work ethic
- CPR and first aid
Certification
Child Development Associate Credential
Timeline
Toddler Teacher
Childtime Learning Center
04.2022 - Current
Claims Representative
State Farm
01.2022 - 03.2022
Customer Service Associate
Walgreens
07.2019 - 07.2020
Sales Associate
Motherhood Maternity
01.2019 - 07.2019
Customer Service Representative
HGS - Hinduja Global Solutions
02.2017 - 08.2017
Cashier
Dunkin' Donuts
03.2016 - 02.2017
Cashier
Hardee's
08.2014 - 03.2016
Before and After School Assistant
Lincoln Grade School - District 52
08.2012 - 08.2013
High School Diploma -
Washington Community High School