Danyelle L. Gonzales
San Antonio,TX
Summary
Outgoing and hardworking property manager accustomed to working with residents to address needs, maintain properties, and drive profit and occupancy success, with proven skills in operations and bringing several years of related experience, combined with a background in resort hospitality.
Overview
13
13
years of professional experience
Work History
Property Manager
Avita Property Management | 1800 Broadway
San Antonio, Texas
09.2024 - Current
- Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Provided guidance and support to junior team members in order to facilitate their professional development.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Analyzed market conditions regularly to identify opportunities for improving operational efficiency.
- Inspected properties regularly to identify deficiencies and schedule repairs.
Assistant Community Manager
GVA Property Management | Task Force
San Antonio, TX
06.2023 - 08.2024
- Traveled to different sister properties in need of assistance with the duties of an assistant community manager to ensure staff was trained and knowledgeable.
- Collected residents' monthly rent payments, recorded transaction details and submitted bank deposits promptly to ensure availability of operating funds.
- Supported senior leadership by delivering annual budget and monthly variance reports for corrective action planning.
- Supervised two employees by overseeing employee relations, ongoing training and coaching on best practices and protocol and performance reviews.
- Updated resident accounts with latest personal information and recent payments.
- Monitored lease and renewal rental rates with leadership recommendations for change implementation.
- Used communication, negotiation and problem-solving skills to settle neighborhood disputes.
Assistant Community Manager
United Apartment Group | The Ranch at West End
San Antonio, TX
02.2022 - 06.2023
- Collected residents' monthly rent payments, recorded transaction details and submitted bank deposits promptly to ensure availability of operating funds.
- Supported senior leadership by delivering annual budget and monthly variance reports for corrective action planning.
- Supervised two employees by overseeing employee relations, ongoing training and coaching on best practices and protocol and performance reviews.
- Updated resident accounts with latest personal information and recent payments.
- Monitored lease and renewal rental rates with leadership recommendations for change implementation.
- Used communication, negotiation and problem-solving skills to settle neighborhood disputes.
Leasing Specialist
United Apartment Group | Haven at Westover Hills
San Antonio, TX
04.2019 - 02.2022
- Meeting potential renters and guiding them on tours of available units.
- Closed leasing contracts by overcoming objections and accurately processing required paperwork.
- Achieved ambitious sales targets by continuously improving customer relations, networking, and promotional strategies.
- Plan and execute monthly resident events and renewal parties.
- Managed resident relations by staying on top of issues arising before, during, and after move-in dates.
Event Experience Coordinator
La Cantera Resort And Spa
San Antonio, TX
07.2017 - 02.2019
- Creating event proposals specific to each groups needs and presenting by requested deadlines.
- Maintaining a working relationship with vendors and venues.
- Demonstrating to clients strong knowledge of venues and vendor offerings and taking clients on tours of venue possibilities.
- Anticipating and planning for different scenarios.
- Planning multiple events at once while meeting the needs of 5 event managers.
Front Desk Agent | Resort Concierge
La Cantera Resort and Spa
San Antonio, TX
11.2016 - 07.2017
- Assisted guests with entertainment desires by recommending establishments, setting up reservations, and coordinating transportation.
- Managed smooth check-outs, discussing charges, collecting payments, and issuing statements.
- Educated guests about area attractions, top restaurants, and available services.
- Recaptured brand loyalty in difficult situations with excellent conflict resolution and problem-solving abilities.
- Met travel needs for guests, including arranging taxis and shuttle services.
Seasonal Resort Concierge
Hyatt Hill Country Resort and Spa
San Antonio, TX
04.2016 - 10.2016
- Arrange amenity services such as, spa services, restaurant reservations, etc.
- Recommended night life.
- Arrange guest transportation.
- Coordinate room amenities with in-room dining.
Sales Associate
Club Demonstration Services at Costco
San Antonio, TX
06.2012 - 02.2015
- Demonstrate products to members.
- Ensure knowledge and value of said products to increase sales.
- Setting up and breaking down staging for roadshows.
Education
High School Diploma -
John Jay High School
San Antonio, TX06.2011
Skills
- Time management
- Conflict management
- Microsoft Office
- Service coordination
- Task prioritization
- Tenant relations
- Event planning
- Budget management
- Market analysis
- Effective communication
- OneSite / Realpage
- On Site / Realpage
- ResMan
- Yardi
- Knock CRM
- Fortress
- AppFolio
- CRM IQ
- Nationwide compliant
- National Credit Systems
- Nexus Payables
References
- Aleah Lerma | Avita Property Management - M: (210) 730-5613
- Kacey Fullington | GVA Task Force - M: (210) 540-6075
- Jurema Smith | United Apartment Group - M: (210) 387-5104
Timeline
Property Manager
Avita Property Management | 1800 Broadway
09.2024 - Current
Assistant Community Manager
GVA Property Management | Task Force
06.2023 - 08.2024
Assistant Community Manager
United Apartment Group | The Ranch at West End
02.2022 - 06.2023
Leasing Specialist
United Apartment Group | Haven at Westover Hills
04.2019 - 02.2022
Event Experience Coordinator
La Cantera Resort And Spa
07.2017 - 02.2019
Front Desk Agent | Resort Concierge
La Cantera Resort and Spa
11.2016 - 07.2017
Seasonal Resort Concierge
Hyatt Hill Country Resort and Spa
04.2016 - 10.2016
Sales Associate
Club Demonstration Services at Costco
06.2012 - 02.2015
High School Diploma -
John Jay High School
Similar Profiles
Cavalyn CollinsCavalyn Collins
Assistant Property Manager at Avita Property ManagementAssistant Property Manager at Avita Property Management
Kentrell AncrumKentrell Ancrum
Property Maintenance Worker/Unarmed Security Officer at Broadway ManagementProperty Maintenance Worker/Unarmed Security Officer at Broadway Management
JOSEPH BITANGACHAJOSEPH BITANGACHA
LANDSCAPE at E-VAN MANAGEMENT PROPERTY MANAGEMENT AND MAINTENANCE SERVICESLANDSCAPE at E-VAN MANAGEMENT PROPERTY MANAGEMENT AND MAINTENANCE SERVICES
JAH RUIZJAH RUIZ
Home Maintenance Tech at Self-employeed ContractorHome Maintenance Tech at Self-employeed Contractor
TABITHA BARBERTABITHA BARBER
Cost Accountant II at Park USA/Northwest Pipe CompanyCost Accountant II at Park USA/Northwest Pipe Company