Danyell Webster

Customer Service Call Center professional with 20 plus years’ experience including a recent job in the Healthcare Industry. Positive, upbeat and pleasant phone voice with excellent documentation skills. Experienced and comfortable with monitored calls including being provided with coaching and feedback of overall job performance. Advanced computer skills with dual monitor experience. Strong points: Excellent Customer Service skills, ability to deescalate a call plus find solution to the problem, hard worker and efficient at job tasks. Ability to learn new tasks quickly and efficiently. Ability to work in a call center environment that includes structure, shifts, performance measurements Proficient in Microsoft Office 365 and the ability to learn new systems and technology quickly Excellent problem-solving skills and persistency to achieve the end result resolution Strong organization skills including daily prioritizing and logical thinking Ability to manage multiple projects simultaneously and successfully Service-oriented mindset – kind, empathetic and willing to work hard on another person’s behalf Excellent communication skills – timely, responsive, and honest with the information to be shared Ability to work with others on a team