Danyer Rodriguez
Zephyrhills,USA
Summary
Bilingual Field Service Technician and Information Technology Specialist with an Active Secret Clearance and over 8 years of hands-on experience delivering technical support, hardware installation, and network troubleshooting in dynamic, high-pressure environments. Skilled in traveling to customer sites, diagnosing complex issues, and restoring systems to full operational status with minimal downtime. Strong background in field technology services, equipment maintenance, software deployment, and end-user training. Recognized for exceptional customer service, rapid problem resolution, and maintaining secure, reliable IT infrastructure. Currently expanding cybersecurity expertise through the Cybersecurity Workforce Certification Training (CWCT) program at Ivy Tech Community College.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Laboratory IT Technician
Unified Women’s Healthcare
09.2025 - Current
- Configure, secure, and support on-site deployment and testing of the Laboratory Information System (LIS).
- Provide company-wide LIS training and create documentation for system updates, process changes, and upgrades.
- Conduct change-control impact assessments and coordinate with vendors on LIS improvements and planned enhancements.
- Troubleshoot technical issues across desktops, laptops, tablets, mobile devices, and peripheral hardware/software.
- Deliver excellent customer service through proactive communication and end-user advocacy from ticket creation to resolution.
- Assist with on-site infrastructure support including servers, networks, and backup systems in collaboration with engineering teams.
- Serve as the on-site lead for facility IT matters, including operational checks such as backup generator testing.
- Maintain accurate documentation of IT assets, incidents, solutions, and system changes.
- Provide Tier 1 and Tier 2 technical support including ticket documentation, device imaging, hardware replacement, escalation, inventory management, and end-user training.
- Engage with users in a professional, diplomatic manner to promote strong working relationships and a positive IT experience.
- Resolve issues efficiently while communicating clearly to support operational continuity and departmental success.
Information Technology Specialist
Florida Army National Guard
12.2020 - Current
- Installed, operated, and maintained computer systems and LAN networks, enhancing unit efficiency and system performance in both field and office environments.
- Performed system and network administration with 99.9% uptime, supporting continuous mission-critical operations.
- Configured and maintained networking equipment, improving overall network speed and reliability by 25%.
- Deployed and supported COTS hardware/software across multiple projects, ensuring optimal use of resources and smooth integration.
- Held an Active Secret Clearance, maintaining strict security protocols and ensuring secure handling of sensitive information and communications.
Bilingual Field Technician
LeadsOnline
04.2024 - 09.2025
- Reviewed dispatch packets—including work instructions, test protocols, and travel requirements—to prepare for on-site IBIS system service.
- Executed field and IT service operations according to current procedures issued by management.
- Traveled throughout the U.S. and internationally to install, maintain, and repair IBIS systems and other field technologies.
- Delivered comprehensive verbal and written reports to relevant departments after each dispatch.
- Completed all required documentation and quality records to maintain compliance and audit readiness.
- Built and maintained professional relationships with customers and end users across multiple sites.
- Operated precision diagnostic tools, including digital multimeters, amp meters, and mechanical measurement instruments, to troubleshoot, test, and repair IBIS systems.
- Interpreted schematic diagrams and work instructions to diagnose, replace, and validate hardware and line-replaceable units (LRUs).
Information Technology Field Technician
Suffolk Construction
07.2022 - 02.2024
- Installed, repaired, and maintained hardware, software, and peripherals, reducing downtime by 30% across field and office environments.
- Delivered on-site technical support, resolving 95% of network and device issues during the first visit.
- Maintained 100% accurate inventory of IT and field equipment to ensure operational readiness.
- Configured and managed user accounts in Active Directory, improving access efficiency and security.
- Utilized ServiceNow to document, track, and resolve tickets, closing 98% within SLA while ensuring excellent end-user satisfaction.
Computer Support Technician — Associate
AdventHealth
11.2021 - 07.2022
- Installed and configured hardware and software across 150+ devices, improving system performance and reliability for end users.
- Troubleshot and maintained systems in compliance with AIT standards, reducing non-compliance issues by 20%.
- Collaborated with network and server teams to ensure optimal connectivity for all end users.
- Maintained accurate inventory of IT assets, supporting both field and office operations.
- Deployed applications via workstation management tools, streamlining installations and reducing setup time across multiple sites.
Field Support/Help Desk Technician
Site Tech Services
10.2018 - 11.2021
- Delivered technical support across multiple platforms, achieving a 95% first-call resolution rate for both remote and on-site users.
- Managed Active Directory and Microsoft Exchange user accounts, improving access control and system efficiency.
- Deployed new computers using Windows Deployment Services, reducing setup times by 40% and enhancing operational readiness.
- Supported Windows OS (7, 8, 10) and Office 365 environments to ensure consistent and reliable user experiences.
- Provided both remote and on-site technical support, strengthening customer satisfaction and overall service quality.
Help Desk Specialist
Getronics
12.2018 - 02.2019
- Monitored and resolved IT support requests with a 98% success rate, providing both remote and on-site assistance.
- Supported PCs, printers, and servers, reducing downtime by 25% and maintaining operational reliability.
- Managed user onboarding and device configuration, improving setup efficiency by 30%.
- Maintained accurate IT asset inventory for field and office systems, ensuring compliance and traceability.
- Installed, configured, and upgraded software to enhance system performance and end-user experience.
Help Desk Specialist
Pomeroy
12.2017 - 12.2018
- Delivered IT support with a 99% SLA response rate, providing both on-site and remote assistance for 200+ users.
- Supported and maintained computer systems, ensuring uninterrupted operations across office and field environments.
- Assisted with onboarding and configured user PCs, boosting new hire productivity and system readiness.
- Maintained accurate IT asset inventory, ensuring all hardware and software licenses were current.
- Installed, configured, and upgraded software to reduce technical issues by 20% and improve overall system performance.
Education
Cybersecurity Workforce Certification Training (CWCT)
Ivy Tech Community College
Indianapolis, IN25B Information Technology Specialist Certification - Information Technology
2nd Battalion 640th Regiment (RTI) Knowledge Center
Camp Williams, UT09.2021
English for Academic Purposes
Hillsborough Community College
Tampa, FL05.2012
English as Second Language
Defense Language Institute Foreign Language Center
Lackland AFB, TX03.2010
High School Diploma -
IPUEC Ismael Ricardo Fernandez
Sagua de Tanamo, Holguin07.2003
Skills
- Software & Systems: Microsoft 365, Active Directory, Windows 7/8/10, Windows Server, Linux/Unix, macOS
- Networking: LAN/WAN technologies, TCP/IP, DNS, DHCP, network configuration, connectivity diagnostics
- Tools & Equipment: Digital multimeters, amp meters, schematic diagram software, LAN monitoring tools, diagnostic hardware
- Technical Strengths: Device installation and imaging, system troubleshooting, hardware repair, field service diagnostics, COTS equipment support
Accomplishments
- Enhanced network speed and reliability by 25% across both field and office environments through strategic upgrades and configuration improvements.
- Achieved a 95% first-call resolution rate for technical support requests, ensuring fast and effective user assistance.
- Maintained 100% accuracy in tracking IT assets and field equipment across multiple departments and locations.
- Deployed and configured 150+ devices, improving system performance, reducing setup time, and supporting operational readiness.
- Reduced system downtime and increased reliability by 30% through proactive troubleshooting, field diagnostics, and preventive maintenance.
Certification
- 25B Information Technology Specialist Certification — 2021
Military IT certification in system administration, network operations, and technical support - Dell Client Foundations Certification — 2021
Proficiency in configuring, troubleshooting, and maintaining Dell client hardware and systems - Windows 10: Administration — 2022
Skills in managing Windows 10 environments, user accounts, and system policies - Troubleshooting Common PC Issues for Users — 2022
Expertise in diagnosing and resolving hardware/software problems efficiently - Windows 10: Networking — 2022
Proficiency in TCP/IP, LAN/WAN configuration, and network troubleshooting - Windows 10: Security — 2022
Knowledge of system security, user permissions, and threat mitigation in Windows 10 environments
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Laboratory IT Technician
Unified Women’s Healthcare
09.2025 - Current
Bilingual Field Technician
LeadsOnline
04.2024 - 09.2025
Information Technology Field Technician
Suffolk Construction
07.2022 - 02.2024
Computer Support Technician — Associate
AdventHealth
11.2021 - 07.2022
Information Technology Specialist
Florida Army National Guard
12.2020 - Current
Help Desk Specialist
Getronics
12.2018 - 02.2019
Field Support/Help Desk Technician
Site Tech Services
10.2018 - 11.2021
Help Desk Specialist
Pomeroy
12.2017 - 12.2018
Cybersecurity Workforce Certification Training (CWCT)
Ivy Tech Community College
25B Information Technology Specialist Certification - Information Technology
2nd Battalion 640th Regiment (RTI) Knowledge Center
English for Academic Purposes
Hillsborough Community College
English as Second Language
Defense Language Institute Foreign Language Center
High School Diploma -
IPUEC Ismael Ricardo Fernandez