DANYIELLE LAMPLEY-MANNING
Trenton,NJ
Summary
SUMMARY STATEMENT: Highly motivated and dedicated customer service agent that works productively in a team environment but also individually. Known for being flexible, hardworking, and optimistic. Enjoys interacting with the youth and individuals by putting a smile on customers faces and providing exceptional customer service. Greatest goal when working with customers is to ensure absolute happiness with not only the products provided but services. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Diagnostics Lab
Hamilton, New jersey
08.2018 - Current
- Perform accessioning verification by reviewing all Test Requisition Forms and specimen data to ensure information has been entered correctly
- Issue discrepancy reports to lab for corrective action
- Demonstrate proper use of proprietary software
- File all paperwork and distribute to appropriate bins
- Handled 40 calls per day to address customer inquiries and concerns
Cashier/Hostess
Jersey Girl Cafe
Hamilton, New jersey
08.2018 - 08.2018
- Serve customers fresh products
- Properly ring up customer orders and modifications as per customer request
- Provides incredible customer service
- Maintains a safe work environment for employees and customers
- Properly clean, organize, and restock food and eating materials for the next day
- Serve customers in a safe yet prompt way to ensure quality customer service
Customer service representative
Center City Cafe
Trenton, New Jersey
10.2017 - 01.2018
- Wash and Sanitize Dishes
- Attend events as Hostesses Take orders and serve food to Mercer County Community College students and faculty
- Reliable team member
- Able to stand on feet for long periods of time
- Follows directions and pays attention to details
- Able to multitask
IHOP, Ewing
, New Jersey
06.2017 - 10.2017
- Took food and beverage orders from guest using active listening
- Properly processed payments and made accurate change
- Took necessary steps to meet customer needs and effectively resolve food/service issues
- Resolved guest complaints promptly and professionally
- Expressed appreciation and invited customers to return to the store
- Carefully maintained sanitation, health and safety standards in all work areas
Wegmans
Princeton, New jersey
01.2016 - 01.2017
- Bags and organizes groceries
- Properly scans and bags while keeping an average IPM (Items Per Minutes) of 11.29
- Provides incredible customer service
- Maintains a safe work environment for employees and customers
Buy Buy Baby
Princeton, New Jersey
03.2018 - 07.2018
- Opened and closed the store
- Counting drawers and safe
- Help moms to be find products that best fits their personal needs
- Stocked shelves and merchandised stands
- Process shipments
- Keep books on Inventory
- Orders for the store and for customers
Chuck E. Cheese's Entertainment, First Book
Princeton, New jersey
01.2016
- Greeted customers that entered the store to commend what each customer wanted or needed
- Directed calls to appropriate departments and individuals
- Served customers with the proper meals with exceptional speed while accommodating other customers needs
- Set up and organized the food bars and beverage bar
- Meals on Wheels; Delivered meals to the elderly 2017, Project; Sorted and packed books to deliver 2017
Education
Some College (No Degree) -
Mercer County Community College
Trenton, NJHSE - GED
The State of New Jersey
EWING, NJ05.2017
Skills
- Issue and Complaint Resolution
- Customer Account Management
- Verbal and Written Communication
- Understanding Customer Needs
- De-escalation Techniques
- Creative Problem Solving
- Upselling Products and Services
- Calm and Professional Under Pressure
- Building Customer Trust and Loyalty
- Responding to Difficult Customers
- Data Entry and Maintenance
- Customer Data Confidentiality
Certification
- SORA Training - February 2022
- Licensed Security Guard - April 2022
Timeline
Medical Diagnostics Lab
08.2018 - Current
Cashier/Hostess
Jersey Girl Cafe
08.2018 - 08.2018
Buy Buy Baby
03.2018 - 07.2018
Customer service representative
Center City Cafe
10.2017 - 01.2018
IHOP, Ewing
06.2017 - 10.2017
Wegmans
01.2016 - 01.2017
Chuck E. Cheese's Entertainment, First Book
01.2016
Some College (No Degree) -
Mercer County Community College
HSE - GED
The State of New Jersey