Danyis Y. Toranzo, MIB

Recruited to this sales office administration role to take on accountability for dealer operations, achieving target goals, improving profit margins, and increasing new business.
Identified and documented processes, developed procedures for daily payments for car deals valued at over $100,000
Formulated and executed market-driven approach to increase new car value by 10% while maintaining profitability
Standardized and optimized data entry processes for new service connection program, resulting in 98% accuracy rate, 25% reduction in service costs, and increased customer satisfaction scores by 15%
Produced wholesale catalogs of incoming cars for accounting team, integrated them into WIP systems, and created financial reports automatically
Analyzed audits of new and used car inventory estimated above $20,000,000 to ensure effective tracking and reporting; reduced errors by 20%

Empower sales floor team with coaching and professional development to achieve new sales record of $60,000 in 7 days.
Authorized daily department orders amounting average of $8,600; attained perfect scores on all audit reviews
Led sales floor team of over 30+ employees while communicating management concerns and providing feedback to upper management, ensuring customer satisfaction and retention
Restructured sales floor to meet company standards while improving customer experience and increasing sales by 15% storewide
Preformed as subject matter expert in all aspects of sales floor and helped develop next generation of sales associates
Increased customer support by establishing collaborative service environments through targeted operational initiatives

Delivered weekly business reports to co-owners as project leader, optimizing transparency and facilitating to mitigate risk for entire team.
Executed project for social entrepreneur firm based internationally, providing innovative business models and technological solutions, winning $4,000,000 in contract value
Formulated detailed project plan with partners, guiding team through every step of developmental process
Communicated weekly with company president on progress of project tasks per expectations and collaborated with president to resolve issues and identify opportunities for improvement
Presented business consultation report that included details of research analysis, findings, and final recommendations; results led to 12% increase in business
Developed and delivered up-to-date training information to enhance employee performance, boosting employee efficiency by 25%

Accountable for all catered functions from organization to execution, coordinating with Executive Chef, Store Managers, and Restaurant teams to ensure successful events.
Networked with sales and operations teams to identify key market trends and opportunities, increasing new business pipeline by 30%
Consistently received “5 Star” ratings from guests with “excellent” service and “appropriate” ambiance
Reported financials, opening & closing business, overcoming concerns, negotiating, and upselling products that resulted in generating millions in new business for the company
Collaborated with local businesses to increase new clientele entering by 25%
Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty, and expanded client base