Summary
Overview
Work History
Education
Skills
Timeline
Danylle Everett

Danylle Everett

Colorado Springs,CO

Summary

Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications.

Overview

20
20

Years of Professional Experience

Work History

Package Handler

FedEx Ground
Colorado Springs, CO
10.2021 - 06.2022
  • Scanned and sorted packages according to destinations and service type using handheld scanner.
  • Assisted in loading delivery trucks with prepared packages.
  • Loaded completed orders on pallets according to delivery numbers.
  • Sorted packages to appropriate slide, line or belt for final distribution.

Caregiver

Glimmer Of Hope Home Healthcare
Colorado Springs, CO
11.2020 - 01.2021
  • Assisted with completing daily basic tasks such as bathing, combing hair, washing dishes, etc.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Assisted with meal planning to meet nutritional plans.
  • Monitored health and well-being of clients and reported significant health changes.

Caregiver

All about Dignity Healthcare
Colorado Springs, CO
01.2016 - 11.2020
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Assisted with meal planning to meet nutritional plans.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.

Customer Service Representative

First Source
Colorado Springs, CO
01.2016 - 05.2016
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Developed strong customer relationships to encourage repeat business.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Owner/Manager

Hypnotic Creations Auto Customs
Colorado Springs, CO
03.2011 - 08.2015
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Set pricing structures according to market analytics and emerging trends.
  • Developed and implemented successful sales strategies to meet business goals.
  • Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.

Technical Support Specialist

Tmobile
Colorado Springs, CO
10.2013 - 07.2014
  • Multi-Task and navigate thru multiple systems
  • Used resource documentation for reference and troubleshooting device and network problems
  • Walked customers through common phone hardware and software configurations to maximize service functionality.
  • Documented and updated case notes for each customer and work order.
  • Handled customer service issues by providing guidance or escalating for advanced support.
  • Served as first point of contact for incoming technical service calls and emails.

Member Service Representative

USAA
Colorado Springs, CO
07.2008 - 03.2009
  • Helped members resolve account problems and navigate internal systems to handle routine needs.
  • Answered member questions about products and services.
  • Achieved goals for member experience, transaction accuracy and product cross-sell, resulting in consistent growth.
  • Reviewed new account applications to verify eligibility of prospective members.
  • Profiled members to uncover opportunities for additional business.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

High school diploma - General Studies

East Bakersfield High School, Bakersfield, CA
06.1997

Skills

  • Microsoft Windows
  • Phone Etiquette
  • Operating Systems
  • Troubleshooting
  • Technical Support
  • Upselling
  • Front desk
  • Social media management
  • Computer literacy
  • Office experience
  • Sales
  • Customer service
  • Caregiving
  • Inbound and Outbound Calling
  • High-energy attitude
  • Problem-solving abilities
  • Microsoft Office expertise
  • Mac OS
  • OSHA
  • HTML5
  • JavaScript
  • Microsoft SQL Server
  • Adobe Photoshop
  • Customer support
  • Communication skills
  • Typing
  • Call center customer service
  • Demonstrating customer service skills in a call center setting
  • Full results
  • Customer service
  • Identifying and resolving common customer issues
  • Full results: Proficient
  • Logic & critical thinking
  • Supervisory skills: Motivating & assessing employees

Timeline

Package Handler - FedEx Ground
10.2021 - 06.2022
Caregiver - Glimmer Of Hope Home Healthcare
11.2020 - 01.2021
Caregiver - All about Dignity Healthcare
01.2016 - 11.2020
Customer Service Representative - First Source
01.2016 - 05.2016
Technical Support Specialist - Tmobile
10.2013 - 07.2014
Owner/Manager - Hypnotic Creations Auto Customs
03.2011 - 08.2015
Member Service Representative - USAA
07.2008 - 03.2009
East Bakersfield High School - High school diploma, General Studies

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Danylle Everett