Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Danylle Gray

Ithaca,MI

Summary

Confident Personal Banker professionally handling complaints and problems to build customer loyalty. Skilled in handling transfers, processing checks, and presenting financial products to customers. Solid knowledge of personal banking practices and regulations. Skilled Personal Banker with effective background in financial services industry. Noted for strong client service skills, ability to assess customer needs and tailor banking solutions accordingly. Demonstrates prowess in cross-selling banking products and services, establishing long term client relationships, and contributing to business growth. Committed to maintaining up-to-date knowledge on banking products, trends, and regulations.

Overview

23
23
years of professional experience

Work History

Personal Banker

Fifth Third Bank
Mt. Pleasant, MI
10.2023 - Current
  • Provide customer service to clients, including answering questions and resolving issues.
  • Conduct account openings and closings for clients.
  • Assist customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
  • Research customer inquiries and report findings in a timely manner.
  • Develop relationships with customers by providing exceptional service in order to increase sales opportunities.
  • Identify potential fraud risks on accounts and report suspicious activities to management.
  • Advise customers on various financial products available from the bank.
  • Review existing accounts for accuracy of information and compliance with regulations.
  • Help customers open and close accounts, apply for loans and make sound financial decisions.
  • Maintain and build strong client relationships through quality, personalized interactions.
  • Collaborate with team members to meet branch targets and objectives.
  • Analyze customer credit data and other financial information to identify solutions that align with customer needs.
  • Meet with customers to analyze financial needs and maximize sales opportunities.
  • Build strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.

Service Manager

Wells Fargo Bank, N.A.
New Port Richey, FL
06.2001 - 08.2023
  • Managed service staff to ensure customer satisfaction and compliance with company policies.
  • Developed and maintained relationships with customers, vendors, and suppliers.
  • Monitored service performance metrics to identify areas of improvement.
  • Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
  • Developed strategies for improving customer experience through enhanced product features or improved processes.
  • Created standard operating procedures for all service functions.
  • Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
  • Hired and trained service department staff to drive performance.
  • Created employee work schedules to keep shifts properly staffed.
  • Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
  • Motivated and supported employees to maintain low turnover.
  • Monitored employee performance through key metrics analysis.
  • Oversaw daily operations of the service department, including scheduling and workflow management.
  • Handled customer complaints and resolved issues promptly to maintain positive relationships.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.

Education

High School Diploma -

Fulton High School
Middleton, MI
07-1993

Skills

  • Account Maintenance
  • Banking Policies and Procedures
  • Transaction Processing
  • Loans
  • Financial Statements Preparation
  • Financial product knowledge
  • Customer Service
  • Fraud prevention

References

References available upon request.

Timeline

Personal Banker

Fifth Third Bank
10.2023 - Current

Service Manager

Wells Fargo Bank, N.A.
06.2001 - 08.2023

High School Diploma -

Fulton High School

Similar Profiles

CREATE PROFILE
Danylle Gray