Open To Work
Hi, I’m
Oscar "Dany" Rios Castillo
Parker,CO
Work Preference
Summary
Customer-focused professional with experience across high-volume hospitality, retail, and licensed insurance environments. Trusted with real-time scheduling, client communication, training, and handling confidential information. Trusted for staying composed under pressure, adapting quickly, and supporting smooth operations in fast-paced settings. Bilingual in English and Spanish, with a strong emphasis on professionalism, accuracy, and service quality.
Overview
8
years of professional experience
1
Certification
Work History
King SoopersParker, Colorado
Produce Associate
09.2025 - Current
Job overview
- Assisted customers in high-traffic produce department, addressing inquiries and resolving issues to enhance shopping experience.
- Unloaded and processed daily deliveries, stocking shelves efficiently and upholding cleanliness standards for optimal store presentation.
- Took ownership of product presentation by building displays and rotating inventory for optimal freshness.
- Monitored product quality by identifying and removing items that did not meet freshness standards, ensuring high quality for customers.
Senior Life Insurance CompanyRemote
Licensed Insurance Agent
03.2025 - 11.2025
Job overview
- Conducted ethical consultations to explain final expense policies, ensuring alignment with clients' financial assessments.
- Managed sensitive communications with professionalism, protecting personal and financial information.
- Leveraged CRM tools for documenting interactions and adhering to compliance regulations.
- Streamlined workflows by utilizing CRM systems, enhancing compliance with company standards.
TopgolfCentennial, CO
Guest Services/Reservations Coordinator
08.2025 - 09.2025
Job overview
- Served as primary point of contact for guests, ensuring seamless experience through equipment setup, game tutorials, and on-site support.
- Coordinated end-to-end reservations and walk-in flow for high-volume entertainment venue, efficiently managing scheduling for 90+ active bays in real time.
- Addressed booking conflicts, last-minute changes, and overcapacity situations to maintain smooth operations and enhance guest satisfaction.
McDonald'sParker, CO
Crew Trainer & Shift Manager
10.2022 - 03.2025
Job overview
- Trained new hires on operational procedures and safety protocols, enhancing onboarding experience and ensuring consistent performance.
- Resolved customer issues and de-escalated conflicts, preserving service quality and fostering team cohesion.
- Supported front-of-house and back-of-house stations, adapting roles during peak periods to maintain operational flow.
Education
Middle Park High SchoolGranby, CO
High School
Remote Closing Academy
Sales course
XCEL Solutions
Life insurance license
Skills
- Bilingual Communication (English and Spanish)
- CRM and Data Management
- Compliance and Data Confidentiality
- Calendar and Resource Management
- High-Volume Operations Support
- Training and Onboarding
- Client Communication and Support
- Conflict Resolution and De-escalation
- Cross-Functional Collaboration
- Real-Time Problem Solving
Languages
English
Proficient (C2)
C2
Spanish
Proficient (C2)
C2
Certification
Life Insurance License- XCEL Solutions
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Produce Associate
King Soopers
09.2025 - Current
Guest Services/Reservations Coordinator
Topgolf
08.2025 - 09.2025
Licensed Insurance Agent
Senior Life Insurance Company
03.2025 - 11.2025
Crew Trainer & Shift Manager
McDonald's
10.2022 - 03.2025
Middle Park High School
High School
Remote Closing Academy
Sales course
XCEL Solutions
Life insurance license