Danyul Rios
Pasadena,TX
Summary
Experienced leader with customer service management, providing seamless service solutions that enhance customer satisfaction. Utilizes strong problem-solving and communication skills to address and resolve issues promptly. Proven track record of effective communication and teamwork in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Senior Service Consultant
CarMax
05.2023 - Current
- Improved customer satisfaction by effectively addressing and resolving service-related issues.
- Established a company record for top customer survey and satisfaction score's.
- Coordinated large-scale projects involving multiple departments, ensuring successful completion within specified timeframes.
- Achieved high levels of client retention through exceptional relationship-building skills.
- Established a reputation for consistently delivering high-quality service, leading to increased referrals from satisfied customers.
Assistant General Manager
Big City Wings
09.2022 - 04.2023
- Resolved problems promptly to elevate customer experience.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Handled cash accurately and prepared deposits.
- Motivated, trained and disciplined employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
Restaurant Manager
Buffalo Wild Wings
09.2021 - 09.2022
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Set clear expectations and created positive working environment for employees.
Staff Services Director
Cedar Fair L.P
10.2019 - 11.2022
- Monitored and handled all employee claims, including performance-based and harassment incidents.
- Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards.
- Directed job fairs to bring in local talent for long term and seasonal positions.
- Provided immediate updates to entire employee pool when policies and procedures were altered.
- Handled on-boarding process for newly hired employees and distributed all paperwork.
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
Assistant Store Manager/HR Manager
Kroger
07.2014 - 10.2019
- Kroger employee relations, training, and development
- Screen, hire, and assign workers to positions based on qualifications.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Briefed new hires on essential job information, such as company policies, employment benefits, and job duties.
- Completed in-depth investigations into issues pertaining to discipline and grievance management and recommended strategies.
- Reduce turnover and improve employee engagement in daily business process.
Education
Certification - Retail Management
San Jacinto College
Houston, TX02.2019
Associate of Applied Science - Criminal Justice
Remington College
Houston, TX07.2011
Skills
- Client relationships
- Integrity and honesty
- Issue resolution
- Attention to detail
- Excellent verbal and written communication
- Human Resources Management
- Policy and procedure adherence
- Succession planning
- Personnel recruitment
- Critical thinking
- Exceptional reading and writing skills
- Employee Relations
- Judgement and Decision making
- Problem Anticipation and Resolution
- Aloha POS/Digital Dining
- Business Leadership
- Multitasking and organization
- Team collaboration
Timeline
Senior Service Consultant
CarMax
05.2023 - Current
Assistant General Manager
Big City Wings
09.2022 - 04.2023
Restaurant Manager
Buffalo Wild Wings
09.2021 - 09.2022
Staff Services Director
Cedar Fair L.P
10.2019 - 11.2022
Assistant Store Manager/HR Manager
Kroger
07.2014 - 10.2019
Certification - Retail Management
San Jacinto College
Associate of Applied Science - Criminal Justice
Remington College
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