Dany Yoali Valdillez
Tomball,TX
Summary
Punctual individual enthusiastically handling activities of daily living and meals in home and institutional environments. Conscientious and attentive professional available to work any shift and holidays. Skilled in ambulation assistance and patient transportation.
Overview
9
9
years of professional experience
1
1
Certification
Work History
In Home Caregiver
AssuranceJ Homecare Services
10.2021 - 07.2024
- Working with patients with medications and monitoring blood sugar levels
- helped with daily insulin injections, light work around the home such as cleaning and daily activities
- Ensured a safe and clean home environment by performing light housekeeping tasks such as laundry, vacuuming, and dusting.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Maintained client confidentiality at all times, ensuring sensitive information was secure and only shared with authorized personnel.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
Hearing Clerk, Paralegal, Collector
LINEBARGER GOGGAN BLAIR & SAMPSON, LLP
01.2019 - 01.2021
- Debt Collector:
- Answering Inbound calls from debtors wanting to make a payment or be given detailed information regarding invoices received by mail, as well cold dialing debtors to make aware of unpaid past due balance on the Harris County Toll Road invoices
- Meeting and surpassing monthly collection goals for the job
- Assisting with escalated calls for account with settlement offers
- I was then promoted to an Harris County Toll Road Hearing Clerk
- Create an prepare a hearing docket with a minimum of 250 individuals for court hearings including judgement, dismissals, postponements and payment plans
- Mail Merging files to be signed and dated by judge and attorney
- Attending court hearings for discussions to be decided for each judgement, as well witness to any trial to be done for judgements
- File Clerk/Scanner - Enter mailing addresses by Excel then merge through Microsoft Word to stuff and mail out court citations
- Copy, label and file citations individually in folders to provide to clerks, clients, and attorneys
CUSTOMER SERVICE CALL CENTER
ALORICA
01.2016 - 01.2018
- Team Lead- Assisted to manager a team of agents monitoring calls, reviewing the call with agent to discuss what could be changed during the call, what question could be asked to better assist the customer
- Assisting them with any questions and concerns they have with account or requesting days off, leave early
- Over all making sure all agents were on task and had everything needed to do their job properly
- Agent- Effectively managed high- volume inbound call, researched and resolved customer issues by asking probing questions, walked customer thru website to create online orders
- Met and exceeded quality standards
Education
GED -
Phlebotomist -
Skills
- Organization skills
- Punctual
- Cold Calling
- Communication skills
- Microsoft Office
- Back-end development
- Data entry
- Cash handling
- Typing
- Customer service
- Sales
- Cold calling
- Cash register
- Leadership
- Behavioral health
- Microsoft Excel
- Microsoft Word
- Caregiving
- Vital Signs
- Phlebotomy
- Residential Cleaning
- Laboratory Experience
- Compassionate Caregiving
Certification
Driver's License
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
In Home Caregiver
AssuranceJ Homecare Services
10.2021 - 07.2024
Hearing Clerk, Paralegal, Collector
LINEBARGER GOGGAN BLAIR & SAMPSON, LLP
01.2019 - 01.2021
CUSTOMER SERVICE CALL CENTER
ALORICA
01.2016 - 01.2018
Phlebotomist -
GED -
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