Dao Ha
Sioux City
Summary
Dynamic professional with a proven track record at Sioux City Community School District, excelling in curriculum development and student engagement. Adept at fostering relationships and resolving issues, leveraging bilingual skills to enhance communication. Committed to empowering ELL students and driving high customer satisfaction through exceptional service and effective lesson planning.
Overview
6
6
years of professional experience
Work History
ELL Tutor
Sioux City Community School District
Sioux City
10.2024 - Current
- Provided personalized assistance to ELL students in developing their reading, writing, speaking, and listening skills.
- Guided students, teaching methods for working assignments and determining correct solutions.
Store Manager
Pinky Nail & Spa
Sioux City
12.2021 - 10.2023
- Monitored employee performance and identified performance gaps for corrective action.
- Delegated work to staff, setting priorities and goals.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Customer Service Representative
JCPenney
Sioux City
07.2019 - 09.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Helping customers with online orders, and doing returns. Working and talking on the phone to help customers with credit cards.
Education
Associate Degree - Hospitality
WITCC
Sioux City12-2017
Skills
- Curriculum development
- Language assessment
- Lesson planning
- Student engagement
- Customer service
- Bilingual( Can speak Vietnamese)
Timeline
ELL Tutor
Sioux City Community School District
10.2024 - Current
Store Manager
Pinky Nail & Spa
12.2021 - 10.2023
Customer Service Representative
JCPenney
07.2019 - 09.2020
Associate Degree - Hospitality
WITCC
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