Daone Satterwhite
Odenton
Overview
22
22
years of professional experience
Work History
Insurance Agent
Farmers Insurance Group
02.2022 - Current
- Provides rate quotes and coverage recommendations; assists with long-term planning. Assists with completion of application and other necessary paperwork; obtains underwriting approval.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
Remote Customer Service Representative
University Hospitals
07.2018 - 12.2022
- Provide exceptional customer service and support customers ensuring their needs were met and issues resolved in a timely manner, Managed a high volume of incoming calls and emails from customers, exceeding performance metrics for response time and customer satisfaction
- Document patient interactions and update records in the system, Maintain confidentiality and comply with HIPAA regulations.
Tax Accountant
TurboTax
01.2009 - 04.2020
- Managed multiple tax projects simultaneously, ensuring deadlines were met and clients were satisfied.
- Prepared and reviewed over 300 tax returns ensured accuracy and compliance and federal and state tax regulations
- Conducted thorough reviews of financial records to ensure accuracy in reporting income, deductions, and credits.
Medical Billing Specialist
Mercy Medical Center Hospital
04.2003 - 06.2018
- Oversee daily Billing Department functions including medical coding charge entry claim payment, posting and reimbursement management, Examine patients encounter forms to verify diagnosis codes and recipe codes against services rendered, Accurately input procedure and diagnosis codes into the billing software to great invoices.
Education
High School Diploma -
Northwestern High
Baltimore06-1994
Skills
- Athenahealth
- Medical Billing
- Medical Coding
- Insurance Verification
- ICD-9
- EMR Systems
- ICD-10
- Medical Scheduling
- Medical Office Experience
- QuickBooks
- Customer service
- Medical coding
- Medical records
- Driving
- Cash handling
- EMR systems
- Financial planning
- Customer service (10 years)
- Insurance Sales
- Patient Care
- Epic
- CPT Coding
- Data Entry
- Experience Administering Injections
- Accounts Receivable
- Office Management
- Medical Terminology
- Leadership
- Kitchen experience
- Licensed insurance agent
- Quotes and sales
- Customer follow-up
- Client relations
Timeline
Insurance Agent
Farmers Insurance Group
02.2022 - Current
Remote Customer Service Representative
University Hospitals
07.2018 - 12.2022
Tax Accountant
TurboTax
01.2009 - 04.2020
Medical Billing Specialist
Mercy Medical Center Hospital
04.2003 - 06.2018
High School Diploma -
Northwestern High
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