Daoud Seboussi
Hickory Hills,IL
Summary
Well organized and proficient at multi-tasking with four year of experience in customer care, leadership coaching and monitoring teams. Consistent positive interactions with employees and buyers. Ready to grow and seeking opportunity to actively apply skills in people management, proven record of spearheading projects to increase operational efficiency and improve collaboration among interdepartmental teams.
Overview
8
8
years of professional experience
Work History
Senior Buyer Services Analyst (Buyer Care Lead)
IAA
01.2020 - Current
- Manage weekly Saturday shift (I assure coverage for the day, delegate workload, manage queues and report system issues if occurred)
- Lead team of six agents in buyer services
- Practice active listening and provide coaching to teams
- Assist with training class (new hires) in class and virtually
- Work on escalated issues and collaborate with other departments on resolutions
- Work on daily receivables report ,
- Documented purchasing information in SalesForce to maintain detailed and accurate records.
- Work on different projects assigned to me by management
Buyer Services Specialist
IAA
05.2018 - 12.2019
- Answering multi-lingual calls from domestic and international buyers to resolve their business inquiries
- Document and notate SalesForce cases for each call and assign them to right department as needed
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Assist other departments (titles, voicemails, registration) as needed.
Assistant manager
Domino's Pizza
01.2014 - 01.2016
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Team Leader
Unified CML
01.2013 - 01.2014
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
Education
Associate Degree - Berber Culture And Language (Amazigh)
University of Bejaia
2011
Skills
- MS Office Suite (Excel, Word, PowerPoint, and Outlook)
- SalesForce, ASAP Web, Five9 (supervisor)
- Strong organization and time management
- Analyzing problems
- Supervision and manage teams
- Fast learner and flexible to changes
- Team player
- Language skills: English, French, Arabic, and Amazigh
- Trend Monitoring
Timeline
Senior Buyer Services Analyst (Buyer Care Lead)
IAA
01.2020 - Current
Buyer Services Specialist
IAA
05.2018 - 12.2019
Assistant manager
Domino's Pizza
01.2014 - 01.2016
Team Leader
Unified CML
01.2013 - 01.2014
Associate Degree - Berber Culture And Language (Amazigh)
University of Bejaia
Similar Profiles
Privia ClarkPrivia Clark
Customer Care Agent at IAACustomer Care Agent at IAA
VALERIE PANTOJAVALERIE PANTOJA
Territory Manager at IAATerritory Manager at IAA
Natalie WashingtonNatalie Washington
Title Specialist at IAATitle Specialist at IAA
Matthew JayneMatthew Jayne
Executive Director of Corporate Sales at IAAExecutive Director of Corporate Sales at IAA
Dominick MarquezDominick Marquez
Package Handler at FedExPackage Handler at FedEx