Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Daphane Cunningham

Lowry City,MO

Summary

Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Server

courthouse cafe
Susanville, CA
10.2020 - 01.2025
  • Provided exceptional service to high volume of daily customers.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Checked food before serving it to customers.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Trained new employees to perform duties.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Took orders from customers accurately and in a timely manner.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Greeted guests and provided menus.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Trained new employees on restaurant procedures and plating techniques.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • .Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Set up tables in between patrons to reduce wait times.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Filled condiments and napkin containers during slack periods.
  • Provided excellent customer service to ensure satisfaction.
  • Stocked service areas with supplies during slow periods.
  • Addressed complaints to kitchen staff and served replacement items.
  • Assisted in training new servers.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Prepared checks, itemizing total meal costs and taxes.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Worked effectively in team environments to make the workplace more productive.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Identified needs of customers promptly and efficiently.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Recognized by management for providing exceptional customer service.
  • Completed day-to-day duties accurately and efficiently.

Service Manager

Lumberjacks Restaurant
Susanville, CA
01.2016 - 10.2020
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Reviewed inventory levels and ordered supplies to keep products in stock.
  • Resolved customer complaints quickly and effectively.
  • Monitored service performance metrics to identify areas of improvement.
  • Led the recruitment and hiring process for new service department staff.
  • Delegated work to staff, setting priorities and goals.
  • Adhered to customer service standards to foster satisfaction and retention.
  • Maintained inventory of parts and supplies, ensuring availability for service tasks.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Coordinated with other departments within the organization to ensure seamless delivery of services.
  • Resolved customer complaints in a timely manner.
  • Assigned work and monitored performance of project personnel.
  • Addressed customer questions and concerns regarding products and services.
  • Created employee work schedules to keep shifts properly staffed.
  • Recruited and trained new employees to meet job requirements.
  • Managed service staff to ensure customer satisfaction and compliance with company policies.
  • Implemented quality control measures to uphold company standards.
  • Motivated and supported employees to maintain low turnover.
  • Developed and maintained relationships with customers, vendors, and suppliers.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
  • Ensured compliance with applicable laws and regulations related to services provided.
  • Hired and trained service department staff to drive performance.
  • Handled customer complaints and resolved issues promptly to maintain positive relationships.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Education

High School Diploma -

Downey High
Modesto, CA
06-1987

Skills

  • Customer service
  • Order taking
  • Cash handling
  • Conflict resolution
  • Time management
  • Employee training
  • Cleaning and sanitation
  • Communication skills
  • Food inspection
  • Server training
  • Professional appearance
  • Effective customer upselling
  • Table bussing
  • Food station setup
  • Guest engagement
  • Order accuracy
  • Take-out service
  • Exceptional customer service
  • Point of sale (POS) system operations

Certification

  • serve safe

Timeline

Server

courthouse cafe
10.2020 - 01.2025

Service Manager

Lumberjacks Restaurant
01.2016 - 10.2020

High School Diploma -

Downey High

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Daphane Cunningham