Daphane Taylor
Summary
Dynamic individual with hands-on experience in HTML CSS, customer service, property management and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
12
12
years of professional experience
Work History
Hotel Housekeeper
Mitchell & Herndon Properties LLC
05.2023 - Current
- Assisted in front office tasks such as handing out due & past due notices to guests, answering phones, checking people in & out, taking payments, counting the till at the end of the day by preparing end of the day reports.
- Handled cash and counted money for deposits being sent to the bank.
- Helped with maintenance tasks when needed by painting rooms, laying floor, repairing sheetrock, and repairing/replacing AC units in guests rooms.
- At times tended to after hours, "emergencies", such as water leaks, wellness checks, reviewing cameras, guests disturbances.
- Checked guest rooms to identify damages or maintenance needs and reported to supervisor.
- Maintained an organized inventory of housekeeping supplies, ensuring adequate stock levels for daily operations and reducing unnecessary expenditures.
- Reported damages, maintenance problems, safety issues, and potential hazards to management.
- Responded to customer inquiries and resolved complaints to increase satisfaction.
- Maintained cleanliness in common areas, contributing to welcoming environment for all hotel guests.
- Ensured availability of all necessary supplies for guest comfort and convenience, replenishing items as needed.
- Responded promptly to guest requests for additional supplies or services, enhancing guest satisfaction.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
Front Desk Agent/Breakfast Attendant
Comfort Inn by Choice Hotels
03.2022 - 03.2022
- Collected room deposits, fees, and payments.
- Made and assigned room keys for guests and housekeepers.
- Assigned housekeepers which rooms they were responsible for cleaning and ensured they were cleaned properly before the end of the work day.
- Made sure all reservations were put together and was ready for the next shift.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Answered customer telephone calls promptly and appropriately handled needs.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Maintained clean and organized front desk areas to uphold polished company image.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Monitored lobby area for cleanliness and comfort, ensuring positive first impression.
- Managed inventory of front desk supplies, keeping essential items well-stocked.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Kept accounts in balance and ran daily reports to verify totals.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Displayed strong attention to detail when setting up buffet stations or cleaning the dining area after service.
- Operated kitchen equipment safely and efficiently, resulting in consistent quality of prepared foods.
- Maintained proper food handling procedures by following safety and sanitation guidelines diligently.
- Adhered to hotel brand standards when preparing meals and maintaining the appearance of the dining area..
- Restocked serving dishes, utensils, and condiments as needed to ensure optimal availability for guests throughout breakfast service hours.
- Set up buffet stations daily, displaying an appealing presentation of food items for guests to enjoy.
- Ensured cleanliness of dining area, maintaining a welcoming environment for guests.
- Assisted with bussing tables and cleaning up spills.
Self Employed Residential Painter
Jones Painting
06.2019 - 02.2022
- Maintained detailed reports of all accounts where money was being made as well as spent.
- Scheduled jobs and arranged appropriate timelines for all jobs to be completed in, ensuring the customers satisfaction.
- Enhanced residential property appeal by skillfully applying various painting techniques and finishes.
- Improved customer satisfaction with meticulous attention to detail in all painting tasks.
- Achieved smooth finishes on surfaces with careful sanding, patching, and caulking before painting commenced.
- Preserved the structural integrity of properties by identifying and addressing moisture issues prior to painting tasks.
- Maximized durability of paint jobs by thorough surface preparation and proper use of primers.
- Minimized disruption to residents during projects, maintaining a clean and organized work environment.
- Effectively managed project budgets, delivering impressive results within financial constraints outlined by clients.
- Performed accurate measurements and calculations to estimate required materials and labor for each project, ensuring cost-effective resource allocation.
- Painted surfaces using brushes, spray guns, and paint rollers.
- Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
- Applied putty, wood filler, spackling, and caulks to prep uneven surfaces and fill in holes.
- Painted indoor areas such as hallways, bathrooms, and lobbies.
- Protected surfaces from damage and spills by using drop cloths prior to and during painting.
- Mixed and blended paints according to specified colors and consistency.
- Conducted final work check to assess quality and make corrections if necessary.
- Taped off areas to prevent overspray and other accidents.
- Interacted with clients to report progress and verify timetable for completed work.
Housekeeper
Fairfield Inn & Suites
04.2018 - 05.2018
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
- Promoted teamwork among fellow housekeepers through clear communication, shared responsibility, and mutual support during busy shifts or challenging situations.
- Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
- Maintained an organized inventory of housekeeping supplies, ensuring adequate stock levels for daily operations and reducing unnecessary expenditures.
- Washed and folded towels and linens to properly stock guest rooms.
- Reported damages, maintenance problems, safety issues, and potential hazards to management.
- Responded to customer inquiries and resolved complaints to increase satisfaction.
- Observed proper keys and key card control procedures to provide security, protection and privacy of guests.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Handled requests for extra linens, toiletries and other supplies.
- Polished fixtures to achieve professional shine and appearance.
Cashier/Crew Member
McDonald's
06.2014 - 10.2014
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Brewed coffee and tea and changed out drink station syrups.
- Completed milkshakes and ice cream desserts for customers.
Cashier/Crew Member
Wendy's
02.2013 - 05.2013
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Completed milkshakes and ice cream desserts for customers.
Education
GED -
Georgia Piedmont Technical College
Covington, GA11.2012
Skills
- Time Management & Adaptability
- Guest Services & Support
- Maintenance & Housekeeping
- Problem-Solving & Decision Making
- Attention to Detail
- Organizational Skills
- Microsoft Office
- HTML & CSS
- Fast, Hands-On Learner
- Residential Painting
- Trustworthy & Reliable
Languages
English
Full Professional
Timeline
Hotel Housekeeper
Mitchell & Herndon Properties LLC
05.2023 - Current
Front Desk Agent/Breakfast Attendant
Comfort Inn by Choice Hotels
03.2022 - 03.2022
Self Employed Residential Painter
Jones Painting
06.2019 - 02.2022
Housekeeper
Fairfield Inn & Suites
04.2018 - 05.2018
Cashier/Crew Member
McDonald's
06.2014 - 10.2014
Cashier/Crew Member
Wendy's
02.2013 - 05.2013
GED -
Georgia Piedmont Technical College
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