Daphanie Scavella
Union City,GA
Summary
Self-motivated Benefits Customer Service Specialist demonstrating a superior understanding of employee benefits laws and human resource software systems. Astute professional providing benefits support in fast-paced corporate settings.
Overview
15
15
years of professional experience
Work History
Benefit Specialist
Firstsource-Work from Home
01.2021 - Current
- Taking calls and assisting customers
- Actively participated in continuous improvement efforts to enhance the Benefits Customer Service team's overall efficiency.
- Increased efficiency and team productivity by promoting operational best practices.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Assisted HR management with the renewal process for insurance plans, negotiating favorable rates for the company.
Team Lead
Sykes-Work from Home
12.2017 - 03.2020
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Collected, arranged, and inputted information into the database system.
- Devised and implemented processes and procedures to streamline operations.
General Manager
McDonald’s
07.2014 - 08.2017
- Implemented operational strategies and effectively built customer and employee loyalty.
- Reported issues to higher management with great detail.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Assistant Manager
Fine Furniture
02.2011 - 07.2014
- Planned, created, tested, and deployed system life cycle methodology to produce high-quality systems to meet and exceed customer expectations.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Sales Associate
Macy's Inc.
10.2008 - 02.2011
- Used in-store system to locate inventory and place special orders for customers.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Managed efficient cash register operations.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Education
Associate of Applied Science - Psychology
Georgia Military College - Milledgeville
Milledgeville, GA06.2026
Mount Zion High
Jonesboro, Georgia01.2009
Skills
Schedule Planning
Inventory Control
Microsoft Office
Supervision
Customer Service
Training Development
Data Management
Benefits Administration
Job Description Development
Talent Recruitment
Timeline
Benefit Specialist
Firstsource-Work from Home
01.2021 - Current
Team Lead
Sykes-Work from Home
12.2017 - 03.2020
General Manager
McDonald’s
07.2014 - 08.2017
Assistant Manager
Fine Furniture
02.2011 - 07.2014
Sales Associate
Macy's Inc.
10.2008 - 02.2011
Associate of Applied Science - Psychology
Georgia Military College - Milledgeville
Mount Zion High
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