Summary
Overview
Work History
Education
Skills
Timeline
Generic

Daphene Vaughn

Decatur,GA

Summary

Seasoned Assistant Director knowledgeable about all areas of business operations. Offering 43 years of experience in business planning, operations and team management. Strong leadership and team-building skills.

Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.

Overview

43
43
years of professional experience

Work History

Warehouse Worker

Marshalls Distribution Center
Decatur, GA
09.2021 - 10.2022
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Wrapped pallets prior to loading.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Able to meet production.
  • Ticket and package merchandise or goods to be shipped.

Assistant Manager

Dollar Tree Stores
Stone Mountain, GA
06.2002 - 08.2022
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.

Customer Service Manager

Wayfield
Atlanta, GA
05.2000 - 05.2002
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.
  • Hire and train associates as well as evaluate their performances.
  • Handle all cash handling operations such as debit and credit cards, EBT, money orders and lottery machines.

Assistant General Manager

Krystal's Restaurant
Lithonia, GA
03.1998 - 05.2000
  • Resolved problems promptly to elevate customer approval.
  • Handled cash accurately and prepared deposits.
  • Motivated, trained and disciplined employees to maximize performance.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.

Asst Director

Horton's
Decatur, Georgia
06.1981 - 05.1998
  • Maintain scheduling and event calendars
  • Establish work procedures or schedules and keep track of the daily work
  • Prep food and prepare according to company specific guidelines
  • Love & Care Center
  • Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material
  • Maintain scheduling and event calendars
  • Taught ages 2-6 in accordance to school system guidelines to prepare for kindergarden or first grade.

Customer Service Representative

Sunshine Dept Store
Decatur, Georgia
01.1980 - 12.1980
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Operate cash registers.
  • Ordered merchandise for Ladies Dept

Education

High School Diploma - Medical Assistance, General Studies

The Bryman School

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Southwest DeKalb High School

Skills

  • Experience
  • Asst Manager
  • Dollar Tree
  • I place frozen and store truck orders; operate cash registers and process freight
  • Process DSD orders and DTD orders
  • Perform payroll functions, such as maintaining timekeeping information and
  • Processing and submitting payroll
  • Operate office equipment, such as copiers, or phone systems and arrange for
  • Repairs when equipment malfunctions
  • Complete forms in accordance with company procedures
  • Perform closing procedures and handle cash deposits
  • Customer Service Manager
  • Wayfield Foods
  • Handle all cash handling operations such as debit and credit cards, EBT, or lottery
  • Machines
  • Resolve customer complaints
  • Hire and train employees, and evaluate their performance
  • Prepare employee work schedules
  • Issue and cash money orders
  • Order front end supplies and stock front end area with impulse merchandise

Timeline

Warehouse Worker

Marshalls Distribution Center
09.2021 - 10.2022

Assistant Manager

Dollar Tree Stores
06.2002 - 08.2022

Customer Service Manager

Wayfield
05.2000 - 05.2002

Assistant General Manager

Krystal's Restaurant
03.1998 - 05.2000

Asst Director

Horton's
06.1981 - 05.1998

Customer Service Representative

Sunshine Dept Store
01.1980 - 12.1980

High School Diploma - Medical Assistance, General Studies

The Bryman School

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Southwest DeKalb High School

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