Daphine Hernandez
San Antonio,TX
Summary
Dynamic Shift Manager with a proven track record at golden chik, enhancing operational efficiency and customer satisfaction. Excelled in schedule oversight and relationship building, boosting team performance and safety standards. Skilled in tech applications and effective communication, I led initiatives that significantly improved productivity and workplace morale.
Overview
10
10
years of professional experience
Work History
Office Assistant
Sage CM Group
San Antonio, TX
09.2023 - 11.2024
- Performed data entry tasks into various computer systems accurately and efficiently.
- Maintained filing systems, both electronic and physical, for easy document retrieval.
- Troubleshot office equipment, computer hardware and software issues.
- Monitored office supplies inventory and placed orders when necessary.
- Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
- Ordered office supplies and managed inventory to ensure a well-stocked office.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Managed daily office operations and maintained a clean and efficient workspace.
- Answered and directed phone calls to appropriate staff members.
Shift Manager
golden chik
San Antonio , TX
03.2022 - 03.2023
- Kept records of employees' attendance and working hours for accurate calculation of billable cycle.
- Resolved conflicts between employees or customers in a professional manner.
- Processed weekly payroll information using appropriate software applications.
- Planned and developed new operation processes to innovate and stay competitive.
- Maintained cleanliness and organization of work area.
- Conferred with management and subordinates to resolve problems or complaints.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Calculated labor and equipment requirements and production specifications using standard formulas to boost sustainability.
- Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
- Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Enforced safety standards throughout the store including proper use of equipment.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Identified needs of customers promptly and efficiently.
- Managed daily cash intake by counting out registers and tabulating profits.
- Responded quickly and effectively to emergency situations as they arose.
- Reviewed security footage regularly for suspicious activities or theft attempts.
- Provided coaching and guidance to team members when necessary to improve performance.
- Directed and led employees and team members on effective operations, methods and procedures.
- Inspected work areas regularly for cleanliness and organization standards.
Production Line Assembler
Reyes Automotive Manufacturing (Toyota)
San Antonio, TX
11.2021 - 12.2022
- Conducted thorough quality checks to verify conformance to specifications.
- Documented assembly procedures and outcomes to provide feedback for process and product improvements.
- Supervised team of assembly employees, maintaining safety and cultivating productive atmosphere.
- Packaged finished products and prepared boxes, containers and pallets for shipment to distribution centers.
- Prepared products for quality tests and packaging by closely following directions.
- Worked through each required task and step in production processes.
- Participated in team meetings to discuss assembly processes, challenges, and improvements.
- Followed work orders to correctly assemble building components.
- Adhered to all company policies, safety standards, and environmental regulations during assembly operations.
- Maintained a clean and organized workspace to promote safety and efficiency in the assembly area.
- Completed production reports to communicate team production level to supervisor.
Cashier Team Lead
Walmart
Boerne, Texas
07.2019 - 07.2020
- Maintained current knowledge of store promotions to highlight sales to customers.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Ensured compliance with all safety regulations while performing tasks.
- Answered customers' questions and provided information on store procedures or policies.
- Coordinated with other departments when additional support was needed during peak hours.
- Maintained work area and kept cash drawer organized.
- Checked personal identifications during alcohol and tobacco sales.
- Processed customer payments quickly and returned exact change and receipts.
- Participated in weekly meetings to discuss upcoming promotions, initiatives, and strategies.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Adhered to social distancing protocols and wore mask or face shield.
- Scanned items and checked pricing on cash register for accuracy.
- Welcomed customers, offering assistance to help find store items.
- Built and maintained productive relationships with employees.
- Trained new cashiers on proper use of registers and store policies.
Education
MUA - Beauty And Health
Boss Beauty Academy
San Antonio, TX10-2020
High School Diploma -
Emma Lee Broady Academy
San Antonio, TX07-2011
Skills
- Schedule oversight
- Workplace safety
- Relationship building
- Compliance
- Inventory control
- Staff motivation
- Handling customer complaints
- Energetic and enthusiastic
- Reporting and documenting
- Mentoring and coaching
- Tech-Savvy
- Verbal and written communication
Affiliations
firm believer in jesus christ
Mother of 4 to 3 girls 1 boy
stay active playing sports
loves outdoors and explore nature
Languages
English
Professional
Spanish
Limited
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Healthcare benefitsWork-life balancePaid time offWork from home optionFlexible work hoursPaid sick leave401k matchCareer advancementPersonal development programs4-day work weekTimeline
Office Assistant
Sage CM Group
09.2023 - 11.2024
Shift Manager
golden chik
03.2022 - 03.2023
Production Line Assembler
Reyes Automotive Manufacturing (Toyota)
11.2021 - 12.2022
Cashier Team Lead
Walmart
07.2019 - 07.2020
MUA - Beauty And Health
Boss Beauty Academy
High School Diploma -
Emma Lee Broady Academy
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